Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer >

Administering and Maintaining Smart Answer

You administer Smart Answer from the Smart Answer administration view. Smart Answer administration tasks can be categorized into two parts:

• Tasks that need to be performed on the Smart Answer Manager server component.
  • Setting Additional Server Component Parameters.
  • Checking Server Component State.
• Tasks that need to be performed on your knowledge base and catalogs to make sure messages are categorized correctly, and responses are available and accurate.
  • Administering Response Groups.
  • Modifying Categories.
  • Creating Additional Categories.
  • Creating Templates and Solutions.
  • Creating Additional Fields for Analyzing Incoming Messages.
  • Setting Up Auto Response.