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Translating Scripts

Script translations are translations to different languages of the individual Script titles displayed in the Choose SmartScript dialog box, which appears when you first choose the agent's SmartScript screen.

NOTE:  Because the questions, answers, and pages receive their own translations, the only item to translate in a script is its title.

To create a translation for a script title

  1. Navigate to Site Map > SmartScript Administration > Scripts.
  2. In the Scripts list, select the script whose title you want to translate from the Script list applet.
  3. Click the Translations view tab, and click New.
  4. Click in the Language field, and click the select button.
  5. In the Pick Language Name pop-up window, select a language from the picklist, and click OK.
  6. Click in the Label field, and enter the text you want to translate.
  7. Click in the Dashboard text, and enter the text and parameters to be displayed in the Dashboard. See Modifying the Dashboard for details.
  8. Click the Translations menu, and select Save Record.

NOTE:  The Customer Dashboard is only available in employee applications.

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