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The SmartScript Administration Screens

The SmartScript Administration screens contains multiple views in which a call center manager, business analyst, or system administrator can construct and maintain scripts.

SmartScript uses objects that are generically called elements to create the business process flow. The SmartScripts Administration screen contains views used to create and configure all the elements contained in a script, including questions, answers and translations. For more information on working with elements, see Fundamentals of SmartScript Creation.

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