Siebel Store-and-Forward Messaging Guide > Installation and Configuration of Siebel Store-and-Forward Messaging > Process of Installing Siebel Store-and-Forward Messaging >

Optional Step: Configuring Store-and-Forward Messaging Workflows

This task is optional. Siebel Store-and-Forward Messaging provides many preconfigured workflows. The typical inbound and outbound preconfigured workflows are as follows:

• SMQ Process User Queue, an inbound workflow
• SMQ Outbound Activity to Primary Owned By, an outbound workflow
• SMQ Outbound Activity to One Recipient, an outbound workflow
• SMQ Outbound Activity to Team, an outbound workflow

You can configure these workflows to meet specific business requirements. For more information on Store-and-Forward Messaging preconfigured workflows, see Siebel Store-and-Forward Messaging Sample Workflows.