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Siebel Universal Customer Master Scenario 2

Using the same fictional financial institution with the same business conditions discussed in the previous business scenario, the second scenario examines the case in which existing Siebel eBusiness Applications systems are among the various systems that make up the financial institution's enterprise and the Universal Application Network (UAN) is not deployed. The Siebel Master Data Applications deployment changes in this scenario, but the business solution provided by Siebel Universal Customer Master remains the same.

Siebel Master Data Applications Deployment

In this scenario, the Siebel Master Data Applications deployment shares one instance of the database with a Siebel eBusiness Application and integrates with back-office applications using Web Services interfaces. See Figure 2.

Figure 2.  Siebel Master Data Applications Deployed with a Siebel eBusiness Application

Alternatively, if Siebel Master Data Applications work in a deployment that includes separate and multiple instances of Siebel eBusiness Applications, Siebel Master Data Applications can act as the single source of customer profile information, and other applications can be configured to share this single profile data using real-time Web Services or other interfaces. See Figure 3.

Figure 3.  Siebel Master Data Applications Deployed with a Multi-Siebel eBusiness Application Environment

Siebel Master Data Applications Integration

In this scenario, the Siebel Master Data Applications deployment uses Application Services Interfaces that are built on the Siebel eAI platform to integrate customer information across Siebel eBusiness Applications as well as back-office systems. Additionally, Siebel Master Data Applications and Siebel eBusiness Applications can share the same instance of the Siebel database.