Siebel Database Upgrade Guide > Postupgrade Tasks for Siebel Applications >
Removing Siebel Call Center Duplicate Logins
Upgrades from: Siebel 6.x. Environments: Production test, production. This topic is part of an upgrade process. See How to Perform a Siebel Database Upgrade. During the upgrade to Siebel 7.7.x, employee and contact data were moved to the same tables. As a result, your database may contain duplicate logins for Contact user login names. The upgrade appends +ROW_ID to duplicate logins. You must resolve user logins after the upgrade; otherwise, users are unable to log in. For example, contact user login names appear concatenated with their row ID. To locate user logins that require resolution of duplicates
- Open your Call Center application and navigate to Site Map > User Administration.
- For each User Administration view (Employees, Persons, and Users) query the User ID field for login name=*+*. This query brings up all names that are appended with "+ROW_ID".
- Repeat this procedure for each User Administration view (Employees, Persons, and Users).
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