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Siebel Universal Queuing Administration Guide > Installing and Running Siebel Universal Queuing > Defining Communications ConfigurationsIn order for the Siebel Universal Queuing routing engine to assign an available agent to work on certain work items, agents must be assigned to a communications configuration (for Siebel Communications Server) that includes Siebel Universal Queuing. If a specific Siebel Universal Queuing configuration is not specified, by using the UQConfigurationName parameter, then the primary (or default) configuration is automatically used. The following steps summarize the procedure for configuring Siebel Communications Server to work with Siebel Universal Queuing. This procedure should be taken as a general outline of the process of setting up a communications configuration that will work with Siebel Universal Queuing. For complete information about creating or importing a communications configuration and about defining elements for this configuration, refer to Siebel Communications Server Administration Guide. Sample communications definitions data and files (.def files) are provided by Siebel Systems. The file multichannelA.def corresponds to the sample communications configuration named "Multichannel configuration A." For more information about the file callrouteA.def, see Configuring Sequential Assignment. To configure a call center agent
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Siebel Universal Queuing Administration Guide |