Table 11. Siebel Universal Queuing Business Objects
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|
|
UQ Alarms Errors |
Use for alarm and error messages. |
UQ Alarm Errors |
UQ Employee Statistics |
Use for employee related statistics. |
UQ Agent Journal UQ Agent Journal Summary UQ Agent Media Statistics UQ Agent Statistics |
UQ Media |
Use to relate channel information, such as channel name, recoverability, service level, and service level percentage. |
UQ Media |
UQ Media Statistics |
Use for both real-time and historical media statistics. |
UQ Historical Media Statistics UQ Media Statistics(Reg) |
UQ Routes |
Use for both real-time and historical route statistics. |
UQ Historical Route Statistics UQ Route Statistics(Reg) UQ Routes |
UQ Work Items |
Use for work item journal after completion of a work item. |
UQ WorkItem Escalation History UQ WorkItem Properties UQ WorkItem State History UQ WorkItems |