This chapter tells you how to set up the ability for consumers and business customers to obtain product availability information from your Siebel eSales Web site.

Product availability information is stored in third-party product availability management systems. When a customer clicks the Check Availability button, availability information is passed to the Siebel eSales by a third-party product availability fulfillment engine, also known as an availability-to-promise (ATP) engine. Siebel eSales displays whatever data the ATP engine returns.

NOTE:  Product availability information can also be requested by call center agents, sales administrators, and sales representatives using an employee application, such as Siebel Sales or Siebel Call Center. For information about how to set up product availability requests from an employee application, see Siebel Order Management Guide.

Integration with the product availability fulfillment engine uses the business service named ATP and a specific, prebuilt Application Services Interface (ASI) named ATP Check. Some configuration is required to set up this integration.

For general information about how to set up, use, and modify integrations based on ASIs, see Integration Platform Technologies: Siebel eBusiness Application Integration Volume II.