Siebel eSales Administration Guide > Using Third-Party Taxation Applications > Handling Unicode Conversion Errors >

Configuring Error Messages

You can perform the following configurations related to codepage errors:

• You can configure the eSales - Complete Checkout Process workflow so that the order process will be stopped when a codepage error is returned by Taxware. The default behavior is to allow the order process to continue.
• You can Configure the error messages displayed in the Quote Summary and Order Confirmation views of your employee application. For more information see Siebel Order Management Guide.
• You can change the error messages that are displayed to customers on the Quote Form applet - Summary (eSales) applet and Order Form Applet - Confirmation (eSales) applet of your Siebel eSales Web site.

To configure error messages displayed to customers

1. In Siebel Tools, select either the Quote Form - Summary (eSales) applet or Order Form Applet - Confirmation (eSales) applet.
2. Select Applet User Prop in the Object Explorer.
3. Replace the EAI Error Message text with the text of your choice in the user property that has the value LabelTaxNotCalculated.