Siebel eSales Administration Guide > Setup Tasks > Customizing Notifications >

Modifying Email Templates

Templates provide the content for automated messages, such as confirmations of orders being placed and shipped.

To modify an email template

1. Navigate to Communications Administration > All Templates.

   The All Templates view appears.

2. Select a template, for example Order Confirmation.
3. Make modifications to the template text.

   You can also copy and paste available substitutions, such as [Street Address].

4. Click the Template Items tab to add preformatted files, such as a standard header or footer.