Back to top


Siebel eService Administration Guide Addendum for Industry Applications



Back to top


Introduction

How This Guide Is Organized

Revision History


Back to top


Siebel eBanking and Siebel eBrokerage

About Siebel eBrokerage

Other Differences of Siebel eBanking from Siebel eService

Administrative Tasks for Siebel eBanking or eBrokerage

Purposes of Siebel eBanking and Siebel eBrokerage

Data Display for Siebel eBanking and eBrokerage

Service Requests in Siebel eBanking and eBrokerage

Personalizing Siebel eBanking and eBrokerage

Siebel eBanking and Siebel eBrokerage Pages

Login Page for Siebel eBanking and eBrokerage

Home Page for Siebel eBanking and eBrokerage

Setting the Display Sequence of Financial Accounts

Accounts Page for Siebel eBanking and eBrokerage

Transfers Page for Siebel eBanking and eBrokerage

Transferring Funds

Transfer Money In/Transfer Money Out Views

Bill Pay Page for Siebel eBanking and eBrokerage

Authorizing and Enrolling a Customer's Accounts

Unenrolling a Customer

Determining Whether a Customer is Enrolled

Reviewing Payees and Payments

Customer Service Page for Siebel eBanking and eBrokerage

Relationship Page (Siebel eBrokerage Only)

Adding and Editing Holdings

Adding and Modifying Investment Interests

Trades Page (Siebel eBrokerage Only)

Trade Cancellation

Trade Error Checking

My Profile Screen for Siebel eBanking and eBrokerage

About Account Download in Siebel eBanking and eBrokerage

Adding Account Download File Types


Back to top


Siebel Insurance eService

Siebel Insurance eService User Interface Features

Administrative Tasks for Siebel Insurance eService

Creating Roles for Siebel Insurance eService

Setting Up Provider Search for Siebel Insurance eService

Setting Up Classes and Seminars for Siebel Insurance eService

Setting Up Health Club Discounts

Setting Up Alternative Medicine Search

Setting Up Pharmacy Locator

Setting Up Formulary Search

Setting Up a Link To Drug Interactions Information

Displaying Auto Policy Coverage Comparisons

Setting Up Printable Online Documents for Siebel Insurance eService

Administering Partner and Claim Center Locators

Setting Up Service Provider Search

Customer Tasks in Siebel Insurance eService


Back to top


Siebel eEnrollment for Financial Services

Administrative Tasks for Siebel eEnrollment for Financial Services

Setting Up Provider Search for Siebel eEnrollment for Financial Services

Siebel eEnrollment for Financial Services User Interface Elements

Home Page for Siebel eEnrollment for Financial Services

Enrolling for Insurance Coverage

Designating a Beneficiary

Administering Enrollees

Displaying Providers

Literature Page for Siebel eEnrollment for Financial Services


Back to top


Siebel eCustomer for Financial Services

Home Page for Siebel eCustomer for Financial Services


Back to top


Siebel eService for eAutomotive

Overview of Differences Between Siebel eService and Siebel eService for eAutomotive

Home Page and Global Buttons for Siebel eService for eAutomotive

Dealer Locator

Activating Vehicle Registration Workflows

Inventory Search for Vehicles

The My Account View of Siebel eService for eAutomotive

Vehicle Registration

The My Vehicles View of Siebel eService for eAutomotive

Preventive Maintenance

Visibility of Preventive Maintenance Actions to the Customer

Sharing Preventive Maintenance Documents with Customers

Service Requests in Siebel eService for eAutomotive

Service History


Back to top


Siebel eService for Communications, Media, and Energy

Features Specific to Siebel eService for Communications, Media, and Energy

Differences in the Customer Portal for CME

Differences in Personalization for CME

Back to top

Siebel eService Administration Guide Addendum for Industry Applications