Siebel eService for Communications, Media, and Energy is a Web portal that allows your customers to:

• Submit and track service requests
• Track the status of orders
• Manage products through their life cycle
• Search a knowledge base for solutions to frequently asked questions and for other information
• Troubleshoot problems using interactive guides
• Locate your nearest retail or service location
• Collaborate with service agents in real time by sharing Web pages, documents, and other desktop information