Siebel Marketing Guide > Campaign Plans and Campaigns > Using Response Management >

Creating Automatic Responses from Opportunities and Orders

Siebel Marketing and Siebel Campaigns include two automatic workflows for creating response records whenever an opportunity or order is associated with a campaign.

For opportunities, the response is created for each contact added to an opportunity after a campaign is associated as an opportunity source. To create the response, associate a campaign with the opportunity using the Source field MVG (multivalue group) and then add a contact to the opportunity. All responses default to a Type of Created Opportunity.

For orders, the response is created whenever a campaign is associated with a sales order. To create the response, you associate a campaign with the Sales Order using the Campaign field. All responses default to a Type of Respondent Purchased.


 Siebel Marketing Guide, Version 7.5, Rev. A 
 Published: 18 April 2003