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Viewing a Call Status Analysis Chart

The Call Status Analysis chart displays the number of calls that have been completed compared to the number of calls that have not been completed for each campaign. This chart can be used by a call center manager to determine which campaigns are lagging and where to shift resources.

Perform the following tasks before creating the Call Status Analysis chart:

  1. Assign any contacts and prospects you will be contacting to the campaign.

    2. For details, see Adding Contacts and Prospects to a Campaign Individually.

  2. After each contact or prospect is called, update the status in the Call Status field in the Contacts or Prospects list or form.

    3. The chart is based on information from this field—a Call Completed flag indicates that the call is completed—and the number of contacts and prospects targeted by the campaign.


 Siebel Marketing Guide, Version 7.5, Rev. A 
 Published: 18 April 2003