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Components Supported on a Regional Node

Most Siebel Server processes should be run only on the Headquarters Server. Although it is possible to perform certain tasks from any Regional Server, doing so causes a delay before the data is replicated to the Headquarters Database and down to other Regional Databases. Thus data conflicts can occur.

You should only perform administration tasks (such as setting up and deactivating mobile Web clients using the Replication Server Administration view) when you are connected to the Headquarters Server. When using the Replication Server Administration view, be careful not to delete the Headquarters Server. Doing so will cause the processes to abort. You will then need to restore a backup or run SQL to rebuild the Headquarters Server record and the mobile Web clients.

CAUTION:  Do not delete the Headquarters Server under any circumstances.

Although most Siebel Server processes should be run only on the Headquarters Server, certain features and server components can be used on Regional Nodes. Table 21 lists the features and server components that are supported on Regional Nodes, along with information about certain specific exceptions.

Table 21. Features and Server Components Supported on Regional Nodes
Item
Type
Member of
Notes
Advanced Search
feature
 
 
Basic Siebel Call Center functionality
feature
 
Associated with Call Center Object Manager server component.
Includes Quotes, Opportunities, Forecasting, Service Requests, Households, Campaigns, and SmartScripts.
Business Integration Batch Manager
server component
Enterprise Application Integration (EAI) component group
The only component in the EAI group that is not supported on Regional Nodes is Enterprise Integration Manager.
Business Integration Manager
server component
Enterprise Application Integration (EAI) component group
 
Call Center Object Manager
server component
Siebel Call Center component group
 
Charting
feature
 
 
Communications Configuration Manager
server component
Communications Management component group
Used by Computer Telephony Integration (CTI) feature.
Communications Outbound Manager
server component
Communications Management component group
 
Communications Session Manager
server component
Communications Management component group
Used by Computer Telephony Integration (CTI) feature.
CTI (Computer Telephony Integration)
feature
 
Associated with Communications Configuration Manager and Communications Session Manager server components.
Live call transfer from a user on one Regional Node to a user on another Regional Node is not supported.
Database Extract
server component
Siebel Remote component group
All components in the Siebel Remote component group are supported.
Document Server
server component
Siebel eDocuments component group
For Correspondence, Proposals and Presentations features.
EAI Object Manager
server component
Enterprise Application Integration (EAI) component group
 
eService Object Manager
server component
Siebel Call Center component group
 
Generate New Database
server component
Siebel Remote component group
 
MQSeries AMI Receiver
server component
Enterprise Application Integration (EAI) component group
 
MQSeries Server Receiver
server component
Enterprise Application Integration (EAI) component group
 
MSMQ Receiver
server component
Enterprise Application Integration (EAI) component group
 
Outbound Communications
feature
 
Associated with Communications Outbound Manager server component.
Parallel Database Extract
server component
Siebel Remote component group
 
Replication Agent
server component
Siebel Remote component group
 
Report Server
feature
 
Can be used to generate reports on the Regional Node.
Runtime Events
feature
 
Runtime Events that contain wait states are not supported on Regional Nodes.
Basic Siebel Sales functionality
feature
 
Associated with Sales Object Manager server component.
Includes Quotes, Opportunities, Forecasting, Service Requests, Households, Campaigns, and SmartScripts
Sales Object Manager
server component
Siebel Sales
 
Field Service Object Manager
server component
Field Service component group
 
State Model
feature
 
 
Synchronization Manager
server component
Siebel Remote component group
 
Transaction Merger
server component
Siebel Remote component group
 
Transaction Processor
server component
Siebel Remote component group
 
Transaction Router
server component
Siebel Remote component group
 
Workflow Process Batch Manager
server component
Workflow Management component group
 
Workflow Processes
feature
 
Associated with Workflow Process Batch Manager and Workflow Process Manager components.
The following kinds of Workflow Processes are not supported on Regional Nodes:
  • Processes that are defined as persistent by an administrator.
  • Processes that contain wait states with durations expressed in minutes, hours, or days.
  • Processes that are triggered by Workflow Policies.
Workflow Policies and persistent workflows are not supported in a replicated environment.
Workflow Process Manager
server component
Workflow Management component group
 


 Siebel Remote and Replication Manager Administration Guide, Version 7.5, Rev. A 
 Published: 18 April 2003