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Siebel Remote and Replication Manager Administration Guide > Troubleshooting Remote and Replication Manager > Synchronization Manager >
FAQ: What to Do with an Initialization or Synchronization Problem
- Look in the <SiebelClientInstall>\log directory for files:
- upgwiz*.log and syncthrd*.log (in case of an initialization problem)
- syncthrd*.log (in case of a synchronization problem)
- Find the error message in the LOG file.
- With error messages, search this troubleshooting chapter and SupportWeb.
- If this does not help resolve the problem, follow How to Set Client-Side Logging to obtain additional information in the LOG file.
Does the additional information help to resolve the problem (troubleshooting chapter and SuppportWeb)?
- If not, log a Service Request and send the *.log information with the additional trace information (Step 4) to support@siebel.com.
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Siebel Remote and Replication Manager Administration Guide, Version 7.5, Rev. A Published: 18 April 2003 |