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Siebel eService Administration Guide Addendum for Industry Applications >

Administering Siebel eEnrollment for Financial Services

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Siebel eEnrollment is a Web-based interface that allows group members to enroll themselves and family members in health coverage available under their group's health policy over the Internet.

Siebel eEnrollment provides group members with the following self-service capabilities:

Enrollment. New and current members are guided through an enrollment process based on their status as a new or current member. Current members can view existing coverage and elect to remain under current coverage, or they can change coverage options. Normally, group members can enroll for coverage through Siebel eEnrollment only during designated enrollment periods such as when they join the company, or during open enrollment.
Personal Profile Management. Group members can update information such as name, address, and telephone number for themselves, family members, or their broker.
Provider search and assignment. Group members can search a directory of eligible primary care physicians (PCPs) or physicians within their network. They can add a PCP to their coverage selections at the time of enrollment. PCP searches can be performed using a number of criteria including specialty, language spoken, and location.
Beneficiary designation. Group members can select 401k benefits and add beneficiaries.

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