Bookshelf Home | Contents | Index | Search | PDF |
Siebel eService Administration Guide Addendum for Industry Applications > Administering Siebel Insurance eService >
Siebel Insurance eService Features
Siebel Insurance eService provides customers with the ability to:
- View policy data.
- Submit service requests, attaching supporting documents if needed.
- Report and check the status of insurance claims.
- View and download forms.
- View the current cash value of policies.
- Search for and change healthcare providers.
- Perform a full text search of the knowledge base of frequently asked questions (FAQs) to help resolve a service issue.
- Use the Find feature, a query by example, to locate specific service requests or FAQs.
- Submit a customer satisfaction survey to give feedback about the service they have received.
- Send an email to a service agents.
- Request an immediate virtual meeting with a service agent using Siebel eCollaboration.
- Register for health-related classes.
- Locate health clubs that provide discounts for members of health plans.
- Find out whether a particular drug is covered by their health plan policy.
- Locate affiliated pharmacies.
- Research drug interaction information.
- Locate affiliated businesses that will perform work related to an insurance claim.
Siebel Insurance eService provides these additional features:
- Roles, which allow different customers to see different applets on the Siebel Insurance eService Web site.
- Web pages, views, and applets which can be configured to conform to your business model.
- A salutation applet that greets a registered user on login. This applet can be configured to contain any targeted content such as promotions, service request update information, or a birthday greeting.
- Contact-based login, which minimizes the number of database accounts required to support all customers receiving Web-based support.
- Contact-based data visibility for customers, so they see only their own or their own household's data.
- A history of each user that is readily available to the service agent and which is independent of the channel of communication the user chooses.
Bookshelf Home | Contents | Index | Search | PDF |
Siebel eService Administration Guide Addendum for Industry Applications, Version 7.5, Rev. A Published: 18 April 2003 |