Bookshelf v7.5.3: Troubleshooting the Siebel Analytics Installation on Windows

This section details some common problems observed during installation and suggests possible solutions. To resolve the problem, look for it in the Symptom/Error Messages column in Table 8.

Table 8. Common Installation Problems and Solutions for Windows Platforms
Symptom/Error Messages	Diagnostic Steps/Cause	Solution
The Windows Eventvwr system log shows the following message: The server failed to load application '/LM/W3SVC/1/ROOT.' The error was 'The specified metadata was not found.'	The browser did not load the default.asp page.	Change the default.asp page. To do this, follow the procedure in Changing the Siebel Analytics Default ASP Page.
In some cases, the desktop icon in the Please Select a License File screen does not function.	Java software problem.	Instead of using the desktop icon, select the license file from the tree browser.
ERROR: Couldn't Launch Server on Port #n	The TCP/IP settings are not correct on your computer. The specified port is not available. Image server may already be running.	Make sure that your TCP/IP settings are correct. Pick another port number. If you just upgraded Image Server from a previous version on NT 4 or NT 2000 OS, and with PopChart Image Server running as a service, reboot the server. Check to see if image server is already started and running as a service on NT.
INVALID KEY: PopChart Image Server will shut down in three hours	The license key that you entered might not be the correct key, or you may not have entered a license key.	Make sure that correct license key is entered.