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Siebel Partner Manager Analytics Dashboards

This topic describes the dashboards in the Siebel Partner Manager Analytics application.

Executive Analytics

This dashboard provides channel executives with an overall analysis of partner life cycle management.

Segmentation Analytics

This dashboard is for channel executives and channel operations managers. It provides information about partner performance, based on attributes, such as partner type, partner tier, and partner territory. It also compares information for direct and indirect channels.

Customer Analytics

This dashboard shows the overall profile of the brand owner's customer base. It shows information about customers, based on attributes, such as annual revenues and vertical segments. It also shows top partner accounts by revenue and high-risk customer accounts.

Channel operations managers and channel marketing managers can use information from this dashboard to define campaigns that target new customers and to address high-risk customer accounts.

Sales Analytics

This dashboard shows channel operations managers information about the sales performance of all partners. Pipeline analytics shows the current and historical pipeline across all partners. The sales manager can monitor closed business, wins, and losses. The dashboard also shows information about sales effectiveness, based on metrics, such as the length of sale cycle.

The reports in this dashboard also allow operation managers and sales managers to evaluate the margins and revenues associated with specific products.

Service Analytics

This dashboard provides managers with information about service performance across all partners, based on metrics, such as resolution rate and resolution time. Service managers can track high-risk customer accounts, based on the number of open and critical service requests. Service managers can also monitor partner customer satisfaction scores.

The dashboard also provides managers with information that can be used to improve the effectiveness in meeting customer requirements, across all partners.

Partner Marketing Analytics

This dashboard is for channel operations managers who are responsible for executing targeted marketing campaigns to recruit prospective partners. It provides information about campaigns focused on recruiting new partners. It also provides information about the productivity of partner-oriented campaigns.

Customer Marketing Analytics

This dashboard provides information about the effectiveness of brand owners' joint campaigns with partners to acquire new customers. It shows the overall profile of the customer base, based on attributes, such as annual revenues and vertical segments.

Commerce Analytics

This dashboard provides information about orders, quotes, and product performance across all partners. Brand owners can analyze partners based on metrics, such as order revenue and quote revenue. Brand owners can also view the performance of product lines, based on revenues and margins.

Training Analytics

This dashboard provides information about the training performance of partners and partner representatives. It also shows brand owners the courses that are most valuable to partners. Trend reports provide information about trends over time, such as the most valuable courses and partner test performance.


 Siebel Analytics User Guide 
 Published: 18 April 2003