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Siebel Assignment Manager Administration Guide > Assignment Concepts > Assignment Logic and Scoring >
Assignment Scoring
Siebel Assignment Manager determines which candidates are assigned to objects by applying scores to potential candidates. Assignment Manager then ranks the candidates based on their scores and selects assignees based on the Assignees from Rule type.
Assignment Manager applies scores to candidates from each assignment rule for:
- Assignment rule
- Assignment criteria
- Assignment criteria values (only for criteria that use the Include inclusion method)
- Workload criteria
- Employee score
- Position score
- Organization score
Assignment Manager adds the values of each score to apply a total score for each candidate. Before implementing Assignment Manager, you should carefully consider the value for each score, and assign higher scores to more important attributes.
Assignment Manager can also be configured to save the scores of candidates who are assigned to an assignment object. The scores of each candidate are stored in the appropriate team table. Team member scores are written independently for each type of candidate (employees, positions, and organizations). Saved candidate scores can be accessed by other Siebel application modules and used to produce items such as analysis reports for employee utilization. The scores can also be exposed to users for review and sorting. See Configuring Assignment Objects for Team Scoring for information on configuring this feature.
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Siebel Assignment Manager Administration Guide Published: 18 June 2003 |