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Siebel Assignment Manager Administration Guide > Assignment Manager Configuration > Creating Skills and Using Skill Tables >
Creating New Skills
The Siebel application provides several predefined skills, however, you can create new skills using Siebel Tools. This section explains how to view the predefined skills and create new skills.
To view predefined skills
- Start Siebel Tools.
- In the Object Explorer, click to select the Assignment Criteria object.
- In the Assignment Criteria applet, query for criteria with Employee Skill equal to TRUE.
The predefined skills appear (see Table 14) as well as any new skills you create.
Table 14 provides the predefined skills.
For most deployments, the predefined skills are sufficient. However, you can create new skills using Siebel Tools. The following procedure explains how to create a new skill that can be used in any Siebel application.
To create a new skill
- Create an assignment attribute.
For more information, see To create new assignment attributes.
- Create an assignment criterion.
For more information, see To create assignment criteria. When prompted in Step 4 of this procedure, you must check the Employee Skill field because you are configuring the criterion as a skill.
For more information, see To create assignment criteria attributes. When prompted in Step 6 of the To create assignment criteria attributes procedure, select the assignment attribute created in Step 1 above.
NOTE: To use Assignment Manager to use a skill for the purpose of assignment, additional configuration is required. For more information, see Assignment Criteria Configuration.
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Siebel Assignment Manager Administration Guide Published: 18 June 2003 |