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Running Assignment Manager in Interactive Mode

This section explains how to run Assignment Manager in interactive mode. Use Interactive Assignment to assign people in real time. The Activity and Service Request objects are predefined to use Interactive Assignment. This feature allows you to assign employees to activities and service requests in real time by clicking the Menu button and choosing Assign. You can also configure other assignment objects to use Interactive Assignment. For more information on Interactive Assignment, see Interactive Assignment. For more information on configuring assignment objects, see Configuring Assignment Objects.

You can run Interactive Assignment using the Siebel Dedicated Web Client, the Siebel Web Client (also known as zero footprint client), or the command-line SRVRMGR utility. The following subsections explain how to run Interactive Assignment for these environments:

NOTE:  Before running Interactive Assignment using the Siebel Dedicated Web Client, it is recommended that you verify that the correct parameter settings exist in your Siebel client configuration (.cfg) file. The parameters identified in this configuration file specify the location of the Siebel Server where Assignment Manager is running and are automatically created during installation of the Siebel client. For information about the Siebel client installation process and configuration file, see Siebel Web Client Administration Guide and the Siebel server installation guide for the operating system you are using.

Interactive Assignment requires the following server components to be:

You are now ready to run Interactive Assignment. For an example, see Running Interactive Assignment for a Service Request—An Example.


 Siebel Assignment Manager Administration Guide 
 Published: 18 June 2003