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Running Assignment Manager

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This chapter explains how to run Assignment Manager in the following modes:

Interactive (see Running Assignment Manager in Interactive Mode)
Dynamic (see Running Assignment Manager in Dynamic Mode)
Mobile (see Running Assignment Manager in Mobile Mode)
Batch (see Running Assignment Manager in Batch Mode)

NOTE:  Assignment Manager uses many Siebel Server resources. It is recommended you monitor the Siebel Servers whenever Assignment Manager is invoked, especially if you run multiple instances at the same time. For more information about running multiple instances of Assignment Manager, see Running Multiple Instances of Assignment Manager in Batch Mode.

Before running Assignment Manager, you must already have created your assignment rules. For information on creating assignment rules, see Assignment Rules. You also need to perform several preparation tasks. For more information, see the next section, Preparing to Run Assignment Manager.

Assignment Manager obtains information required for operation from the following sources:

The assignment rules and criteria as well as employees, positions, and organizations that are read from the rulecache.dat file.

NOTE:  If you want to automatically refresh skills without restarting the Assignment Manager component, set the value of the Refresh people skills interval component parameter to the desired update interval (the value must be greater than zero seconds). Then, when rules are released, Assignment Manager refreshes skills and recreates the rulecache.dat file at the periodic interval set. For more information about the Refresh people skills interval, see the MaxSkillsAge AsgnSrvr component parameter in Table 30 in Running Interactive Assignment Using the Command-Line SRVRMGR Utility.

The run-time parameters of assignment objects and their properties, the list of values for the picklists, and employee skills from the database.
The assignment rule groups, assignment rule sequences, and server key maps, given you have defined these features; otherwise, they are ignored.

Make sure the rulecache.dat file is updated (see Releasing Assignment Rules for this procedure) and the .srf file is compiled with the latest configurations (see Server Administration After Configuration or Siebel Tools Reference for information on this procedure) before running Assignment Manager.

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