Siebel eAutomotive Guide > Setting Up Households >

Business Scenario

This section provides a scenario for business-to-consumer selling. The order in which the procedures are performed may vary based on your company's business practices.

A sales representative at an auto dealership sold a vehicle to a customer who is a stock broker with a high income and net worth. The sales representative entered the customer as a contact, qualified the opportunity, and then associated activities with the sales opportunity. The representative also created a household and associated it with the customer as the primary contact.

The representative learned that the customer's wife and college-aged daughters own and drive a total of three vehicles. The daughters now share a vehicle, but since they are going to different colleges, the household will need to add a vehicle. The sales representative enters the information into Siebel eAutomotive and sends product literature with a letter inviting the customer and his family to come test drive a new vehicle.


 Siebel eAutomotive Guide 
 Published: 18 April 2003