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Planning Workflow Policy Actions

The third step in planning is to define the policy actions. A policy action is executed when the conditions of the policy have been met. Table 43 illustrates the type of information you need to define a workflow policy action.

Table 43. Workflow Policy Actions
Action Name
Workflow Object
Send SR Email to Contact
Send SR Email
Service Request
Send to Contact

NOTE:  Workflow Policies comes with a set of predefined actions and programs. You can use these or define your own actions or programs to suit your business needs.

 Siebel Business Process Designer Administration Guide 
 Published: 29 May 2003