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Siebel Business Process Designer Administration Guide for Financial Services > Customizing Workflow Policies with Siebel Tools > Using Predefined Workflow Policy Programs >
Using Change SR Close Date to Today
Using this program, you can define a policy such that if a Service Request has an activity of type Resolution, and the SR is open for more than five days, the SR close date is changed to today's date.
When the policy triggers the workflow policy program, the program enters the current system date into the Close Date field of the Service Request record. Table 78 shows the arguments for the Change SR Close Date to Today program.
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Siebel Business Process Designer Administration Guide for Financial Services Published: 22 May 2003 |