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Why Siebel Systems Is Providing Business Processes

Siebel Systems created the Siebel Cross-Industry Business Process Reference to provide business process models that clearly show the most common and effective uses of Siebel applications. You can use these business process models to avoid some of the common pitfalls of business process redesign efforts, such as wasting time conducting a lengthy review of the inefficiencies or flaws in the current business processes.Often a company will make the mistake of starting with a blank sheet of paper to redesign the business processes of the work currently being performed. In this case, the first step of the redesign work typically involves identifying and eliminating the inefficiencies in these existing processes. This is a very time-consuming exercise because standards have to be agreed to, tools have to be selected, and numerous processes have to be documented. This approach is especially flawed if software is required to support a business process because the software often does not support the entire redesigned process or the specific sequence of tasks that were defined.

To help you avoid this scenario, Siebel Systems has predesigned the most frequently-used business processes supported by Siebel software, which provide you the highest return on your investment. The business processes that Siebel Systems provides are mapped directly to Siebel screens and have been validated by Siebel customers, partners, and implementation experts. By starting with the Siebel business processes in planning your Siebel implementation, you can focus on functionality that Siebel applications support in premapped processes, and you can better address the trade-offs of customization. You can determine which customizations to your business processes and to your Siebel implementation are vital to your company. However, you should remember that significant customizations result in longer implementation times, increased expense, and additional upgrade challenges.


 Siebel Business Process Implementation Guide 
 Published: 18 April 2003