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Implementation Planning Scenarios

The scenarios presented in this section show how a company can plan a Siebel implementation and apply Siebel business processes from Siebel Cross-Industry Business Process Reference.

In the first scenario, a large manufacturing company is seeking to increase customer satisfaction while cutting service costs. The company determines the goal it expects to achieve, implements a specific business process to reach this goal, and takes the steps necessary to make certain that the groups involved can operate effectively in the new system.

In the second scenario, a worldwide car-rental company makes changes to some of its marketing practices in order to target a different market. The company implements a Siebel business process that allows it to increase its marketing reach while at the same time reducing marketing costs. This implementation plan is more involved as it includes the customization of a business process, as well as integration with an external reservations system.

Each company in these two scenarios has determined it has a problem it wants to fix by implementing software. Each has evaluated the offerings of several software vendors, and has chosen Siebel applications as its software solution. The scenarios relate the ways in which the adoption of Siebel business processes has solved the problems that each company wanted to address.


 Siebel Business Process Implementation Guide 
 Published: 18 April 2003