Bookshelf Home | Contents | Index | Search | PDF

Siebel Call Center User Guide > Quality and Change Requests >

Associating a Change Request with a Service Request

---

Associating a new change request with an existing service request that documents a product defect helps the organization assess the impact the defect is having on customers.

To associate a change request with a service request

Navigate to the Service screen, and from the Show drop-down list, select My Service Requests.
In the Service Requests list, select the service request, and then click the Change Requests view tab.
In the Change Requests list, click New.
In the Add Change Request dialog box, select the change request, and then click Add.
In the Change Request record, update the Type, Status, and Severity fields if necessary, and then save the record.

Bookshelf Home | Contents | Index | Search | PDF