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Siebel eMail Response and Send eMail

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This chapter describes two kinds of email functionality that call center agents can use:

Replies to inbound eMail Response messages
Email messages created using the Send Email (F9) command

The procedures presented in this chapter are divided into three sections:

Procedures that apply only to eMail Response replies
Procedures that apply only to Send Email messages
Procedures that apply to both eMail Response replies and Send Email messages

For information about administering eMail Response and Send Email, see Siebel eMail Response Administration Guide and Siebel Communications Server Administration Guide.

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