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Introduction
This guide describes how to use Siebel Call Center. It is intended for end users. However, managers and administrators of Siebel applications should read this book to understand the impact of their configuration and implementation decisions.
Although job titles and duties at your company may differ from those listed in the following table, the audience for this guide consists primarily of employees in these categories:
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Siebel Call Center User Guide Published: 18 April 2003 |