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Siebel eCollaboration Administration Guide > Configuring and Administering Siebel eCollaboration >
Viewing the Text of a Siebel eCollaboration Chat
At the end of a Siebel eCollaboration session or when the session is transferred, the text of its Web chat is saved automatically as an attachment to the activity for the session. If a collaboration session is transferred from the original agent to one or more other agents, a separate chat attachment is saved for each agent's segment of the session.
To view the text of a session's chat
- Choose View > Site Map > Communications.
- From the Show drop-down list, choose My Web Collaboration Activities or All Web Collaboration Activities, if it is available.
The Web Collaboration Activities list appears.
- In the Web Collaboration Activities list, select an activity record.
- Click the Chat Scripts view-level tab.
The Chat Scripts list appears.
- Click the hyperlink for the chat.
A text file containing the chat's text opens in the editor that is associated with the
.txt
extension.
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Siebel eCollaboration Administration Guide Published: 24 June 2003 |