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A
agent client, about using 1
AgentJoinScript template, about 1
AgentJoinURL template, about 1
AgentLoginScript template, about 1
AgentReleaseURL template, about 1
agents
See also Setting Up Agents to Receive Web Calls
blind transfer, performing 1
callers desktop, allowing to view 1
chatting, about typing chat message 1
consultative transfer using chat or voice over IP session, performing 1
consultative transfer using telephone, performing 1
dynamic joint Web form filling, about 1
dynamic joint Web form filling, principles 1
eCollaboration experience, about 1
eCollaboration overview 1
eCollaboration session request, accepting 1
eCollaboration session, ending 1
features available to 1
Follow-me browsing, about 1
mouse point icon, changing 1
Present and Attend modes, about 1
Present and Attend modes, turning on mouse pointer 1
Present and Attend modes, using (procedure) 1
session transfers, about and type of 1
telephone calls, about controlling 1
toolbar buttons, provided to agent and caller 1
toolbar buttons, provided to agent only 1
voice over IP session, about using 1
voice over IP session, changing audio settings 1
voice over IP session, terminating 1
volume levels, changing 1
volume levels, controlling 1
AgentTransferURL template, about 1
architecture overview
components, list of 1
ending session, process of 1
presentation session, about invoking by agent 1
Web collaboration session, process of joining agent to session 1
Web collaboration session, process of joining caller to session 1
attachments, restrictions regarding 1
audience for guide 1
audio settings
agent, changing by 1
end user, changing by 1
volume levels, controlling by agent 1
volume levels, controlling by end user 1
B
blind transfer
about 1
performing (procedure) 1
browser
cobrowser, caution when closing 1
C
Call Back & Collaboration session, described 1
Call Back session, described 1
call-back, about listing as required 1
caller agent, about using 1
callers
desktop visibility, controlling 1
desktop, allowing agent to view 1
eCollaboration overview 1
eCollaboration session, requesting 1
meeting, requesting virtual meeting 1
toolbar buttons, provided to 1
CallerSubmitScript template, about 1
Cancelled session status value, about 1
capture frame appears, about 1
chat
chat message, about availability and typing message 1
chat mode, about 1
consultative transfer, perform a transfer using 1
transcript, about saving 1
Chat & Collaboration session, described 1
Chat Only session
described 1
ending 1
cobrowser, caution when closing 1
communications configuration
See also Integrating Web Collaboration into a Communications Configuration
agent, associating with 1
communications profiles, about configuring Web Collaboration 1
communications toolbar, about configuring sound 1
consultative transfer
about 1
chat or voice over IP session, performing using 1
telephone, using 1
D
desktop
See also Present and Attend Modes in Siebel eCollaboration
callers desktop, allowing agent to view 1
Done session status value, about 1
driver, about defining for Web Collaboration 1
dynamic joint Web form filling
See Dynamic Joint Web Form Filling in Siebel eCollaboration
E
eCollaboration
See Siebel eCollaboration End User Overview
eCollaboration session
agent, ending by 1
eCollaboration session request, accepting 1
end user, ending by 1
requesting by caller 1
end user
voice over IP session, ending 1
volume levels, controlling 1
F
firewall settings, configuring 1
Follow-me browsing
about 1
agent, using by 1
caller's window (diagram) 1
joint Web form filling out 1
pausing and resuming 1
G
guide
audience for 1
organization of 1
I
implementation
components of 1
setup overview 1
In progress session status value, about 1
installation, server
install verification fails 1
install, verifying success 1
installing, about and procedure 1
license key, providing 1
Macromedia (Allaire) JRun, installing and configuring 1
overview 1
requirements 1
J
Javascript, restrictions on form filling 1
joint Web form filling
about filling out jointly and principles 1
agent, principles 1
agent, using by 1
Javascript, restrictions on 1
JRun
installing 1
JRun classpath, manually updating 1
JRun Management Console, using to configure JRUN 1
overview 1
L
license key, providing for Siebel eCollaboration server 1
licenses needed for installation 1
List of Values, associated with Web Collaboration 1
M
Macromedia (Allaire) JRun
See Installing and Configuring Macromedia (Allaire) JRun
meeting, requesting virtual meeting 1
microphone, toggling 1
Moderator Request Received dialog box, about using 1
mouse pointer
icon, changing 1
turning on 1
O
organization of guide 1
P
parameters
See Setting Server Administration Parameters
Pixion's PictureTalk server, and installing Siebel Collaboration server 1
Present and Attend modes
See also Present and Attend Modes in Siebel eCollaboration
agents, about using 1
desktop presented by agent 1
mouse point icon, changing 1
mouse pointer, turning on 1
using (procedure) 1
Present mode
See also The Agent's Experience of eCollaboration
downloading software 1
plug-in, about offering download 1
presentation session, meeting and voice over IP session meetings 1
profiles, about associating with communications configurations 1
R
Requested session status value, about 1
requirements
components for server setup 1
installation and licensing before installation 1
S
seed configurations, about modifying for Web Collaboration 1
Server Administration parameters, setting
about and screen diagram 1
minimum parameters, about setting 1
parameters (table) 1
server installation
install verification fails 1
installing, about and procedure 1
license key, providing 1
Macromedia (Allaire) JRun, installing and configuring 1
overview 1
requirements 1
verifying successful installation 1
session
checking status (procedure) 1
session's chat, viewing text of 1
status values, list of 1
session transfers
about and types of 1
blind transfer, performing 1
consultative transfer using telephone 1
session, eCollaboration
See Ending an eCollaboration Session
session, Web collaboration
See Requesting an eCollaboration Session
Siebel eCollaboration
See also Setting Up Siebel eCollaboration
components of and location 1
end user overview 1
setting up process 1
Siebel eCollaboration client
See also Siebel eCollaboration Client Overview
about 1
caller agent 1
Web collaboration agent, about using 1
Siebel eCollaboration server
See also Verifying Successful Installation
install verification fails 1
installation, verifying successful 1
installing (procedure) 1
installing, about and pretasks 1
JRun classpath, manually updating 1
license key, providing 1
note, about moving to another machine 1
Siebel eCollaboration, administering
See also Checking the Status of a Session
session status, checking 1
session's chat, viewing text of 1
Web Collaboration templates, list of 1
Web Collaboration templates, working with 1
Siebel eCollaboration, configuring
See also Configuring Lists of Values Used with Web Collaboration
List of Values, configuring used with Web Collaboration 1
sound, about configuring on communications toolbar 1
Web Collab Acknowledging view, about and configuration guidelines 1
Web Collab All Activities view 1
Web Collab Request Form view, about and guidelines 1
Siebel Universal Queuing
agent, associating with 1
eCollaboration, about use in 1
Web Collaboration, setting up for 1
sound, about configuring on the communications toolbar 1
T
telephone
telephone calls, agent control of 1
telephone communication, using for consultative transfer 1
templates
Web Collaboration templates, list of 1
Web Collaboration templates, working with 1
toolbar
about and figure 1
buttons described 1
sound, about configuring sound on 1
transcript, chat, about saving 1
transferring sessions
U
Universal Queuing
See Setting Up a Siebel Universal Queuing Configuration for Web Collaboration
V
virtual meeting, requesting 1
voice over IP & Collaboration session, described 1
voice over IP session
about using 1
agent, terminating by 1
agent, used by 1
audio settings, changing by agent 1
audio settings, changing by end user 1
consultative transfer, performing a transfer using 1
end user, terminating by 1
and presentation session 1
requirements for 1
volume levels, controlling 1
volume levels, controlling by agent 1
volume levels
agent, controlling by 1
end user, controlling by 1
W
Web call requests
See also Setting Up Agents to Receive Web Calls
agents, setup tasks 1
communications configuration, associating an agent with 1
guidelines 1
UQ configuration, associating agent with 1
Web Chat, about 1
Web Collab Acknowledging view, about and configuration guidelines 1
Web Collab All Activities view, about and guidelines 1
Web Collab Request Form view, about and configuration guidelines 1
Web collaboration
See also Setting Up a Communications Configuration for Web Collaboration
communications configuration, integrating into 1
eCollaboration session, requesting 1
List of Values, configuring 1
session options, list of 1
session status, checking 1
session, about 1
session's chat, viewing text of 1
technologies, functionality with 1
templates, list of 1
templates, working with 1
Web Collaboration channel, about removing from configuration 1
Web collaboration agent, about using 1
Web Collaboration channel, about removing from configuration 1
Web collaboration, integrating into communications
See also Setting Up a Communications Configuration for Web Collaboration
communications commands and event handlers (table) 1
communications configuration, setting up for 1
integration tasks (list of) 1
Siebel Universal Queuing, setting up 1
Web form
filling out jointly 1
Javascript, restrictions on 1
joint Web form filling, list of principles 1
joint Web form filling, used by agents 1
WEB_COLLAB_AGENT_NAME_TMPL, about LOV value 1
WEB_COLLAB_CALLER_NAME_TMPL, about LOV value 1
WEB_COLLAB_PACKAGE, about LOV value 1
WEB_COLLAB_TOOLBAR_DESP_TMPL, about LOV value 1
WEB_COLLAB_TYPE, about LOV value 1
Windows, configuring JRUN on 1
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Siebel eCollaboration Administration Guide Published: 24 June 2003 |