Siebel eCollaboration Administration Guide > Siebel eCollaboration Architecture > The Caller's Experience of eCollaboration >

Requesting a Virtual Meeting with eCollaboration

A Web site visitor can request a real time virtual meeting with an agent by clicking Contact Us, a button that is present on many Siebel customer application Web pages.

Besides the Java applets that are downloaded for each session, Siebel eCollaboration requires browser plug-ins to be on the caller's computer if the caller requests voice over IP or the collaboration includes a presentation session. The caller is offered a download of these plug-ins if they are not detected when the caller requests an collaboration session.

After one download, the caller does not typically have to download these plug-ins for subsequent sessions. However, if you upgrade your eCollaboration server, a newer version of these utilities may become standard, and a caller who has the previous version may need to download the new software. Siebel eCollaboration detects the version of client software and downloads new software when appropriate.


 Siebel eCollaboration Administration Guide 
 Published: 24 June 2003