Bookshelf v7.5: Introduction

This guide provides information necessary to deploy Siebel eCollaboration as a feature in your Siebel eBusiness Applications environment.

This book will be useful primarily to people whose title or job description matches one of the following:


Call Center Administrators	Persons responsible for setting up and maintaining a call center. Duties include designing and managing elements such as communications integration, SmartScripts, and message broadcasts.
Communications Administrators	Persons responsible for setting up and maintaining communications integrations such as those supported by Siebel Communications Server, including creating communications configurations and communications profiles.
Siebel Application Administrators	Persons responsible for planning, setting up, and maintaining Siebel applications.
Siebel Application Developers	Persons who plan, implement, and configure Siebel applications.
Siebel System Administrators	Persons responsible for the whole system, including installing, maintaining, and upgrading Siebel applications.
Database Administrators	Persons who administer the database system, including data loading; system monitoring, backup, and recovery; space allocation and sizing; and user account management.

Technical users of this guide should possess skills in application development or server configuration. Expertise in collaborative communications systems would be a useful asset.