Bookshelf Home | Contents | Index | Search | PDF |
Siebel eCollaboration Administration Guide > Setting Up Siebel eCollaboration > Integrating Web Collaboration into a Communications Configuration >
Setting Up a Siebel Universal Queuing Configuration for Web Collaboration
You must do the following high-level tasks to set up a Universal Queuing (UQ) configuration for Web collaboration.
NOTE: For specific information about setting up UQ configurations, see Siebel Universal Queuing Administration Guide.
- Create a UQ configuration and designate it as the primary configuration.
- Create a channel of type Web Collaboration and add at least one property, SiebelChannelType, to the channel.
- Create a route of type Web Collaboration and add at least one property with the following field values and one escalation rule:
- Property Name:
SiebelChannelType
- Relation:
~
- Property value:
Web*
- Assign employees (agents) to the Web collaboration channel you create.
Bookshelf Home | Contents | Index | Search | PDF |
Siebel eCollaboration Administration Guide Published: 24 June 2003 |