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Siebel eCommunications Guide > Billing >

Viewing an Adjustment Request Outcome

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Typically, the account adjustments and payment arrangement plans are determined in the back office, either manually or through a system. The back-office system then sends the outcome of the request to Siebel eCommunications.

End users can view the request outcome as well as view the history of adjustment requests.

To view the outcome of an adjustment request

Navigate to the Invoices screen.
From the Show drop-down list, select All External Invoices.
In the Invoices list, select an invoice.
In the Invoices list, drill down on the Invoice # hyperlink.

The Invoices form appears with the view tabs beneath it.

Click the Adjustment Requests view tab.
In the Adjustment Request list, review the Amount Approved field.

These fields show the external billing system's response to the bill repayment plan request. The Status field is updated automatically.

To view the history of adjustment requests

Navigate to the Accounts screen.
Select an account.
Click the Adjustment Requests view tab.

The Adjustment Requests list displays all adjustment requests that exist for the account.

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