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Recording a Customer's Decision About Adjustment Outcome Terms
After consulting with the customer, end users can record the customer's decision to accept or reject the outcome terms.
To record the customer's decision about the adjustment outcome terms
- Navigate to the Invoices screen.
- From the Show drop-down list, select All External Invoices.
- In the Invoices list, drill down on the Invoice # hyperlink.
The Invoices form appears with the view tabs beneath it.
- Click the Adjustment Request view tab.
- In the Adjustment Requests list, select the request record.
- In the Customer Decision field, select information to indicate the customer's decision to accept or reject the outcome terms.
NOTE: If your company's policy does not require a customer decision regarding a bill adjustment outcome, the customer decision fields may not be available.
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Siebel eCommunications Guide Published: 23 June 2003 |