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Siebel eCommunications Guide > Billing >
Viewing the Outcome of a Payment Arrangement Request
Siebel eCommunications receives the outcome of the request, which is generated by the external billing system.
To view the outcome of a payment arrangement request
- Navigate to the Invoices screen.
- From the Show drop-down list, select All External Invoices.
- In the Invoices list, drill down on the Invoice # hyperlink.
The Invoices form appears with the view tabs beneath it.
- Click the Payment Arrangements view tab.
- Scroll down to the Payment Arrangements Outcome form to review the external billing system's response to the bill repayment plan request.
To view the history of payment arrangements
- Navigate to the Invoices screen.
- From the Show drop-down list, select All External Invoices.
- In the Invoices list, select an invoice.
- Click the Payment Arrangements view tab.
- In the Payment Arrangements list, select Payment Arrangements or Payment Arrangements Details from the drop-down list.
- If the information does not appear in the Payment Arrangements list, perform a query to access the correct records.
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Siebel eCommunications Guide Published: 23 June 2003 |