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Siebel eCommunications Guide > Billing >

Viewing the Outcome of a Payment Arrangement Request

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Siebel eCommunications receives the outcome of the request, which is generated by the external billing system.

To view the outcome of a payment arrangement request

Navigate to the Invoices screen.
From the Show drop-down list, select All External Invoices.
In the Invoices list, drill down on the Invoice # hyperlink.

The Invoices form appears with the view tabs beneath it.

Click the Payment Arrangements view tab.
Scroll down to the Payment Arrangements Outcome form to review the external billing system's response to the bill repayment plan request.

To view the history of payment arrangements

Navigate to the Invoices screen.
From the Show drop-down list, select All External Invoices.
In the Invoices list, select an invoice.
Click the Payment Arrangements view tab.
In the Payment Arrangements list, select Payment Arrangements or Payment Arrangements Details from the drop-down list.
If the information does not appear in the Payment Arrangements list, perform a query to access the correct records.

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