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Siebel eCommunications Guide > Profiles >

Creating and Updating an Address Profile

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End users can enter addresses without tight restrictions on formatting. However, when provisioning services, tighter formatting restrictions may be required by a back-office system.

To guarantee proper formatting, the address needs to be validated against a back-office data source. In Siebel eBusiness Applications, Address Profiles allow multiple formats of one address to be stored. The MSAG (master street address guide) format is available with the shipped product, but other formats can be added using Siebel Tools. When setting up additional formats, use the MSAG Profile as an example.

Obtaining the proper address format is important in performing several key business processes:

Validating service addresses or mailing addresses against an external standard to guarantee a unique location for finding facilities, activating services, or mailing materials through the Postal Service.
Determining the existing services and service provider at the address. This could be a simple confirmation, although in the case of wireline service moves, a variety of service information can be returned or exchanged between systems.
Forwarding updated information to an external database in the format necessary to guarantee consistency within that database after a service is activated.

Each address profile format requires an external data source for validation. Your company can either own the data outright or subscribe to a service that provides the data.

NOTE:  The MSAG format adheres to the Local Service Order Guidelines (LSOG) v5 specification.

After validating an address, end users might need to change some address fields. To edit those fields, end users must revalidate the address, as described in this section.

To validate an address

Navigate to the Accounts screen.
Select the account.
Click the Address Profile view tab.

The Address list appears with the MSAG Profile form beneath it. The Address list shows all the addresses associated with the account.

In the Address list, select the address you want to validate.
Scroll down to the MSAG Profile form, add a record, and complete the necessary information.
If the Validated field indicates "N," open the Validated dialog box.

If the address validation is integrated with an external data source, opening the Validated dialog box begins a search for possible addresses.

NOTE:  This behavior differs from the default behavior of the shipped product, which supports manual address validation. In the manual state, you can select the "Y" option, at which point the MSAG Profile is marked as validated.

In the dialog box containing addresses, select the address that matches the customer's address.

NOTE:  In the dialog box, you can also perform a query and enter criteria to narrow the search for addresses.

In the MSAG Profile form, make sure the Validated field indicates "Y."

After the address has been validated, the MSAG profile becomes read-only with the exception of the Access Instruction and Descriptive Location fields. To update the profile, the user must revalidate the address.

To revalidate an address

Follow the procedure for validating an address (To validate an address), but click the ReValidate button after Step 4 before continuing with the procedure.

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