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Siebel eCommunications Guide > Service Requests and Trouble Tickets >
Creating a Trouble Ticket Record
End users can create a trouble ticket record.
To create a trouble ticket
- Navigate to the Trouble Tickets screen.
- Click the More Info view tab.
- In the More Info form, add a record and complete the necessary fields. To access more fields, click the show more button in the upper right corner of the form.
Some fields are described in the following table.
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Siebel eCommunications Guide Published: 23 June 2003 |