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Siebel eCommunications Guide > Service Requests and Trouble Tickets >
Overview of Trouble Ticket Creation
To create a trouble ticket, end users must follow this sequence:
- Create a new trouble ticket record.
- Assign the trouble ticket to a qualified CSR, if necessary.
- Verify the customer's entitlements.
- Enter the service details of the trouble ticket.
- Set up the trouble ticket as a child trouble ticket, if necessary.
The next sections describe each procedure.
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Siebel eCommunications Guide Published: 23 June 2003 |