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Siebel eCommunications Guide > Service Requests and Trouble Tickets >

End-User Procedures for Service Requests and Trouble Tickets

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This section provides instructions for the following procedures:

To create a trouble ticket
To assign a trouble ticket manually to a person or group
To associate a child trouble ticket with existing parent trouble tickets
To verify the entitlement associated with the trouble ticket
To associate an activity plan with a trouble ticket
To add an activity to a trouble ticket
To close a trouble ticket
To conduct a customer survey
To send out a customer satisfaction survey
To analyze trouble tickets data using charts

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