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Assets
Asset records are used by customer service representatives (CSRs), field service representatives, service managers, account managers, support renewal agents, and contract administrators. The procedures described in this chapter are primarily used by customer service representatives.
Asset data is stored in records that can be created, associated with other records, revised, examined, and printed. For more information about assets, see Siebel Field Service Guide.
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Siebel eCommunications Guide Published: 23 June 2003 |