Siebel Communications Server Administration Guide > Advanced Communications Configuration >

Configuring Remote Transfers and Conferences

You can configure Siebel Communications Server to allow agents to initiate, transfer, and conference voice calls between call centers—with attached data to support screen pops. This capability is supported for Siebel CTI Connect (using Intel NetMerge) and may also apply to other middleware.

NOTE:  For Intel NetMerge, the Call Information Manager server connected to each switch must be configured for multisite operation. For more information, refer to the Intel NetMerge document Call Information Manager User's Guide.

Follow the additional guidelines in this section to implement this functionality.


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003