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Symbols - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W

 

Symbols

$DialingRuleMethod macro   1

$GetCommandStatus macro   1

$GetInboundWorkItemAttr macro   1

$GetWorkItemAttr macro   1

$HotelingPhone macro   1 ,  2

$RemoteConnectStr macro   1 ,  2

$RemoteConnectStr2 macro   1 ,  2

@ACDDNList macro   1

@AgentId macro   1 ,  2

@AgentPin macro   1 ,  2

@Associate special command   1

@Configuration macro   1

@CountryCode macro   1

@CreatePopupFrame special command   1

@DeselectedWorkItem macro   1

@DNList macro   1

@EditControl macro   1

@HandleNonRealtimeWorkItem special event   1

@InvokeSWECommand special command   1

@Language macro   1

@Now macro   1

@OpenView special command   1

@Phone macro   1

@PostIndicateNewWorkItemEvent special event   1

@PostWorkItemReleasedEvent special event   1

@PostWorkItemResumedEvent special event   1

@PostWorkItemStartedEvent special event   1

@PostWorkItemSuspendedEvent special event   1

@PreIndicateNewWorkItemEvent special event   1

@PreWorkItemReleasedEvent special event   1

@PreWorkItemResumedEvent special event   1

@PreWorkItemStartedEvent special event   1

@PreWorkItemSuspendedEvent special event   1

@PrimaryQueueList macro   1

@QueueId macro   1 ,  2

@QueueList macro   1

@Random macro   1

@RuntimeEvent special event   1

@SelectedDN macro   1

@SelectedQueue macro   1

@SelectedText macro   1

@SelectedWorkItem macro   1

@UpdateRecord special command   1

@UQAbortWorkItem special command   1

@UQAcceptWorkItem special command   1

@UQAddWorkItem special command   1

@UQAgentAvailable special command   1

@UQAgentChangeReadyState special command   1

@UQAgentInitAuxWork special command   1

@UQAgentLogon special command   1

@UQAgentLogout special command   1

@UQAgentSignOnOff special command   1

@UQBlindTransferWorkItemToAgent special command   1

@UQBlockAgentChannel special command   1

@UQCancelTransfer special command   1

@UQChangeAgentMediaMode special command   1

@UQCompleteTransfer special command   1

@UQCompleteWorkItem special command   1

@UQHoldWorkItem special command   1

@UQInitTransfer special command   1

@UQRejectWorkItem special command   1

@UQTransfer special command   1

@UQTransferWorkItemToRoute special command   1

@UQUnBlockAgentChannel special command   1

@UQUnHoldWorkItem special command   1

@UserId macro   1

@UserName macro   1

@ViewWorkObject special command   1

@WorkDuration macro   1

@WorkObjectID macro   1

@WorkStartTime macro   1

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A

Accept Reject Popup Applet   1

Accept Work Item button

described   1

and screen pops   1

Accept Work Item method, Communications Session Manager business service   1

AcceptEmailWork command (User-interactive Email)   1

AcceptReject command parameter   1

AcceptWorkitem method (service handle)   1 ,  2

accountInfo event data field (Dialogic)   1

ACD DN, specifying for Nortel Meridian switch   1

ACD queues

configuring List of Values type   1

specifying for agents   1

ACD switch   1

ACD Transfer Call Applet   1

ACDDNList driver parameter (Dialogic)   1

ACDQueue command parameter (Dialogic)   1

Active, status for server requests   1

activity records

for outbound communications   1

activity records, for communication requests   1

Adaptive Communications

aggregate communications driver   1

API reference   1

architecture   1 ,  2

and C/C++   1

constants   1

data types   1

design   1

initialization   1

skill set for developing driver   1

and Unicode   1

AddBusComp event response parameter   1

AddBusObj event response parameter   1

AddField event response parameter   1

AddLog event response parameter   1

AddRecordApplet event response parameter   1

AddRecordView event response parameter   1

address priority   1

Administrator Email Address parameter (Communications Inbound Manager)   1

advanced templates

See Creating Advanced Templates

AfterWork event log parameter   1 ,  2

Agent General Profile view   1 ,  2

Agent Queues list   1

Agent Sign Off method, Communications Client business service   1

Agent Sign On method, Communications Client business service   1

AgentAfterCallWork work mode (Dialogic)   1

AgentBusy work mode (Dialogic)   1

agentData event data field (Dialogic)   1

agentGroup event data field (Dialogic)   1

AgentId command parameter (Dialogic)   1

agentId event data field (Dialogic)   1

AgentLoggedOff event (Dialogic)   1

AgentLoggedOn event (Dialogic)   1

AgentLogin special command parameter   1

AgentMediaMode special command parameter   1

agentMode event data field (Dialogic)   1

AgentModeChange event (Dialogic)   1

AgentNotReady work mode (Dialogic)   1

AgentOtherWork work mode (Dialogic)   1

AgentPin command parameter (Dialogic)   1

AgentReady work mode (Dialogic)   1

agents

adding to configuration   1

adding to configuration by responsibilities   1

adding to telesets   1

specifying ACD queues   1

specifying telesets for   1

aggregate communications driver   1

All Active Agent Status view   1 ,  2

All Channel Items view   1 ,  2 ,  3

All Command Data view   1

All Commands view   1

All Configurations view   1 ,  2

All Event Handlers view   1

All Event Logs view   1

All Event Responses view   1

All Extensions view   1 ,  2

All Outbound Requests view   1 ,  2

All Response Groups view   1

All Telesets view   1 ,  2

All Templates view   1 ,  2

AllViews command parameter   1

ANI

See Using the Communications Simulator

ANI event data field (Dialogic)   1

AnswerCall command (Dialogic)   1

API, Adaptive Communications   1

APIVersion method (driver handle)   1

applet properties

Mail Template   1

applet-level menu   1 ,  2

AppletMode special command parameter   1

Application Object Manager   1 ,  2

applicationData event data field (Dialogic)   1

architecture

Adaptive Communications   1 ,  2

communications infrastructure   1

arguments

business service methods   1

Communications Client business service methods   1

Communications Session Manager business service methods   1

Outbound Communications Manager business service methods   1

AROnRejectCmd command parameter   1

ARTitle command parameter   1

ARWorkItemID command parameter   1

Assoc Applet property   1

Associate menu command   1

associatedEvent event data field (Dialogic)   1

Attach Bookmark check box, for template   1 ,  2

AttachContext command data parameter   1

AttachData command (Dialogic)   1

Attachment Label field, for template items   1

Attachment Name field, for template items   1

attributes

for work items   1

Auto Login to Call Center at Startup user preference   1

Auto Login to Call Center at Startup, communications preference   1

AutoAccept driver parameter (User-interactive Email)   1

AutoLogin configuration parameter   1 ,  2 ,  3

AutoLoginCmd configuration parameter   1 ,  2 ,  3

AutoLogout driver parameter (Dialogic)   1 ,  2

automatic login to call center   1

Automatic Number Identification (ANI)   1

AutoSuspend driver parameter (User-interactive Email)   1

Available Substitutions list

for template   1 ,  2

for template items   1

Avaya (Lucent) Definity G3 switch

and agent work modes   1

extensions for   1

specifying for Dialogic   1

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B

BackInService event (Dialogic)   1

backslash (\)

in macro expansion   1

in templates   1 ,  2 ,  3

Base URL parameter   1

ChangeMe text   1

BeginBatch method (client handle)   1

bitmap object definitions   1

Blind Transfer button   1

.bmp files

upgrading   1

bookmarks, for communication requests   1 ,  2

Boolean field type   1 ,  2

braces ({ }), in macro expansion   1

brackets ([ ])

in macro expansion   1

in templates   1 ,  2 ,  3

Bring Siebel to Front, communications preference   1

Bring Siebel to Front: Off, communications preference   1

Bring Siebel to Front: On All Communications Events, communications preference   1

Bring Siebel to Front: On Matching Events, communications preference   1

BusComp command data parameter   1

BusComp event log parameter   1

business components

for recipient groups   1

Primary Phone Field user property in   1 ,  2

business objects

for recipient groups   1

business services

described   1

using with Communications Server   1

BusObj command data parameter   1

BusObj event log parameter   1

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C

C/C++, and Adaptive Communications   1

CacheCommandInformation method (client handle)   1

Call - Inbound activity type   1 ,  2

Call Center Volume (Inbound) report   1

Call Center Volume (Outbound) report   1

Call Center Volume report   1

call centers, calls between   1 ,  2

call simulation

inbound   1

keys for   1

outbound predictive dialer campaign   1

unknown caller/inbound   1

calledParty event data field (Dialogic)   1

calledPartyDialingPlan event data field (Dialogic)   1

calledPartyGroup event data field (Dialogic)   1

calledPartyQualifier event data field (Dialogic)   1

calledPartyTrunk event data field (Dialogic)   1

calledPartyType event data field (Dialogic)   1

CallerID

simulated inbound call with   1

simulating   1

CallInformation event (Dialogic)   1

CallNotifyText command parameter (Dialogic)   1

callrouteA.def file   1

calls

between call centers   1 ,  2

simulated   1

callsQueued event data field (Dialogic)   1

CancelForwardCall command (Dialogic)   1

Cancelled, status for server requests   1

CanInvokeMethod method   1 ,  2

Captaris RightFax   1 ,  2

integrating with   1

subject line and fax cover pages   1 ,  2

and Unicode   1 ,  2 ,  3

CCHENG demo user   1

CDO

See Matching Contacts for Activity Records for Send Email

.cfg file   1

Change Ready State button   1

ChangeBusyState command (Dialogic)   1

ChangeNotReadyState command (Dialogic)   1

channel manager

and driver files   1

Channel Type field, for templates   1

Channel Type Indicator   1 ,  2

channel types

configuring List of Values type for communication requests   1

configuring List of Values type for communications driver   1

configuring List of Values type for templates   1

ChannelAddress event attribute   1

ChannelCleanupTimer configuration parameter   1 ,  2

ChannelType work item attribute   1

ChannelTypeLocale work item attribute   1

character field type   1 ,  2

CheckPopupBeforeExecute configuration parameter   1

CimCallId event data field (Dialogic)   1

CIMServer driver parameter (Dialogic)   1

CIMTimeDelay driver parameter (Dialogic)   1

CleanAllWorkItem method (client handle)   1 ,  2 ,  3

Clear method, for CTIData object type   1

client handle

See Handles for Adaptive Communications

CmdChannelOnFocus command parameter   1

CmdData command parameter   1

Collaborative Data Object (CDO)

and Microsoft Outlook   1

colon, in macro expansion   1

Comm Request business component   1

Comm Request business object   1

Comm Source List Applet applet   1

COMM_CMD_PARAM, List of Values type   1

COMM_CMDDATA_PARAM, List of Values type   1

COMM_EVTHNDLR_PARAM, List of Values type   1

COMM_EVTLOG_PARAM, List of Values type   1

COMM_EVTRESP_PARAM, List of Values type   1

COMM_MEDIA_TYPE, List of Values type   1

COMM_RECIP_SRC, List of Values type   1

command data definitions

configuring List of Values type for parameters   1

creating   1

described   1

parameters for   1

specifying parameters for   1 ,  2

Command event response parameter   1

command object definitions   1

command parameters

Dialogic   1

special commands   1

specifying   1

User-interactive Email driver   1

commands

configuring List of Values type for parameters   1

creating   1

creating subcommands for   1

described   1

Dialogic   1

parameters for   1

special   1

specifying parameters for   1

User-interactive Email driver   1

commands, special

@Associate   1

@CreatePopupFrame   1

@InvokeSWECommand   1

@OpenView   1

@UpdateRecord   1

@UQAbortWorkItem   1

@UQAcceptWorkItem   1

@UQAddWorkItem   1

@UQAgentAvailable   1

@UQAgentChangeReadyState   1

@UQAgentInitAuxWork   1

@UQAgentLogon   1

@UQAgentLogout   1

@UQAgentSignOnOff   1

@UQBlindTransferWorkItemToAgent   1

@UQBlockAgentChannel   1

@UQCancelTransfer   1

@UQChangeAgentMediaMode   1

@UQCompleteTransfer   1

@UQCompleteWorkItem   1

@UQHoldWorkItem   1

@UQInitTransfer   1

@UQRejectWorkItem   1

@UQTransfer   1

@UQTransferWorkItemToRoute   1

@UQUnBlockAgentChannel   1

@UQUnHoldWorkItem   1

@ViewWorkObject   1

CommConfigCache parameter

for Application Object Manager   1

CommConfigManagerName parameter

for Application Object Manager   1

CommConfigManager parameter

for Application Object Manager   1

in .cfg file   1

CommConfigManagerName parameter

in .cfg file   1

CommConfigMgr

See Administering Communications Configuration Manager

CommEnable parameter

for Application Object Manager   1 ,  2

in .cfg file   1 ,  2

Comments field, for communication requests   1

CommInboundMgr

See Administering Communications Inbound Manager

CommLocalDriver parameter

for Application Object Manager   1

in .cfg file   1

CommLogDebug parameter

for Application Object Manager   1

in .cfg file   1

CommLogFile parameter

for Application Object Manager   1

in .cfg file   1

CommMaxLogKB parameter

for Application Object Manager   1

in .cfg file   1

CommMaxMsgQ parameter

for Application Object Manager   1

CommMgmt

See Siebel Server Requirements for Communications Server

CommOutboundMgr

See Administering Communications Outbound Manager

commoutboundmgr.cfg file   1

CommOutboundMgr.log file   1

CommOutboundMgr_xxx.log file   1

CommOutboundMgrxxx.crf file   1

CommReleaseLogHandle parameter

for Application Object Manager   1

in .cfg file   1

CommReqTimeout parameter

for Application Object Manager   1

in .cfg file   1 ,  2

CommSessionMgr

See Administering Communications Session Manager

CommSessionMgr configuration parameter   1 ,  2

CommSimulate parameter

for Application Object Manager   1 ,  2

in .cfg file   1 ,  2

Communication Configuration Cache parameter

See Parameters for Application Object Manager and Dedicated Web Client

Communication Configuration Manager Name parameter

See Parameters for Application Object Manager and Dedicated Web Client

Communication Configuration Manager parameter

See Parameters for Application Object Manager and Dedicated Web Client

communication requests

activity records for   1

configuring List of Values type for channel type   1

creating   1

fields for   1

monitoring   1 ,  2

status settings for   1

submitting   1

subrequests for   1

views for working with   1

Communication toolbar object definition   1

 1

Agent General Profile   1

All Active Agent Status   1

All Channel Items   1

All Command Data   1

All Commands   1

All Configurations   1 ,  2

All Event Handlers   1

All Event Logs   1

All Event Responses   1

All Extensions   1 ,  2

All Outbound Requests   1 ,  2

All Response Groups   1

All Telesets   1 ,  2

All Templates   1 ,  2

Communications Drivers and Profiles   1

Configuration Explorer   1 ,  2

Message Broadcasts   1

Mobile Devices   1

Outbound Request Overview   1 ,  2

Reports   1

Communications Client business service   1 ,  2

communications configuration

adding agents to   1

copying   1

creating or editing   1

deleting   1

event and command definitions   1

exporting   1

overview   1

specifying parameters   1

Communications Configuration Manager

parameter for   1

Communications Configuration Manager server component

administration   1

setting up   1

communications driver parameters

for Dialogic   1

for FTP   1

for Internet SMTP/POP3 Server   1

for Modem-based TAP Paging   1

for Push Keep Alive   1

for User-interactive Email   1

for WAP V1.2   1

for Wireless Messaging 1-Way   1

for Wireless Messaging 2-Way   1

communications drivers

aggregate   1

configuring   1

configuring List of Values type for channel type   1

overview   1

specifying parameters for   1

specifying profiles for   1

writing using Adaptive Communications   1

Communications Drivers and Profiles view   1

Communications Inbound Manager server component

administration   1

parameters for   1

setting up   1

Communications Management component group   1 ,  2 ,  3

Communications Outbound Manager server component

administration   1

log files   1

log levels   1

and request status   1

setting up   1

communications port   1

communications profiles

creating   1

specifying parameter overrides   1

Communications screen

My Outbound Request Overview   1

My Outbound Requests   1

My Profiles   1

My Templates   1

Communications Session Manager business service   1 ,  2

Communications Session Manager server component

administration   1

setting up   1

Communications Simulator

hot key defined by   1 ,  2

inbound call from unknown caller   1

inbound call simulation   1

and NetCallPort parameter   1

outbound predictive dialer campaign call simulation   1

restriction   1

setting up   1

testing with   1

Communications submenu

configuring   1

using   1

communications templates

See Configuring Communications Templates

communications toolbar

buttons   1

configuring   1

and Java   1

ToolTip text for   1

using   1

Component Name field, for communication requests   1

Component Requests view   1

Component Requests view tab   1

Conference button   1

ConferenceComplete command (Dialogic)   1

ConferenceInit command (Dialogic)   1

Configuration Explorer view   1 ,  2

configuration parameters

described   1

specifying   1

Configuration, communications preference   1

ConnectString configuration parameter   1

constants, Adaptive Communications   1

Consultative Transfer button   1

Contact Method field caption, for contacts   1

ContextLog event response parameter   1

context-sensitive menu

See Command Parameters

country code   1

Country, keyword in telephone number macro   1

Create Activity field, for templates   1

Create and Submit Request method, Outbound Communications Manager business service   1

Create Plain Text From HTML driver parameter (Internet SMTP/POP3 Server)   1

Created By field, for communication requests   1

Created field, for communication requests   1

CreateData method, for CTIService object type   1

CreateISCDriverInstance method (driver handle)   1

CSSFrameListCommSrc applet class   1

CSTA Phase II switch

See Specifying Extensions for Telesets

ctc.log file   1 ,  2

CTCServer driver parameter (Dialogic)   1

CTI middleware

setting up   1

validated   1

CTI_ACD_QUEUES, List of Values type   1

CTIData object type

described   1

handling an incoming call   1

making a call   1

CTIService object type   1

customer dashboard, event responses for   1

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D

dashboard

See Integrating with the Customer Dashboard

data set   1

data types, Adaptive Communications   1

DebugLevel parameter in .cfg file   1

.def file   1 ,  2

Default Administrator Address parameter (Communications Inbound Manager)   1

Default Bookmark View user property   1

Default Closing Template, communications preference   1

Default Email Client component parameter   1

Default Greeting Template, communications preference   1

Default Message Format, communications preference (for Send Email)   1

Default Message Format, communications preference (for Siebel eMail Response)   1

Default Preference field, for communication requests   1

Default Profile, communications preference   1

Default Recipient Class, communications preference   1

Default SMTP Profile profile   1

Default URL driver parameter (WAP V1.2)   1

DefaultMailClient parameter in .cfg file   1

Delete Processed Messages driver parameter (Internet SMTP/POP3 Server)   1

Delete Processed Messages driver parameter (Wireless Messaging 2-Way)   1

Delivery Profile field, for templates   1

demo database

See About Communications Configuration Data

demo users

CCHENG   1

SLYBRAND   1

Description command parameter

described   1

toolbar configuration   1

Description field

for communication requests   1

for templates   1

Description work item attribute   1

DestBusy event (Dialogic)   1

DestChanged event (Dialogic)   1

DestInvalid event (Dialogic)   1

DestNotObtainable event (Dialogic)   1

DestSeized event (Dialogic)   1

device address   1

DeviceCommand command parameter   1

DeviceEvent event handler parameter   1

Dial Prefix driver parameter (Modem-based TAP Paging)   1

DialingFilter.RuleN configuration parameters

and $DialingRuleMethod macro   1

described   1

for remote transfers and conferences   1

Dialogic CT Connect

command parameters   1

commands   1

event data fields   1

events   1

Dialogic CTI driver, described   1

Digits, keyword in telephone number macro   1

Dimension special command parameter   1

Display event log parameter   1

Diverted event (Dialogic)   1

DNIS event data field (Dialogic)   1

DNList driver parameter (Dialogic)   1

Done, status for communication requests   1

driver handle

See Handles for Adaptive Communications

driver parameters

for Dialogic   1

for FTP   1

for Internet SMTP/POP3 Server   1

for Modem-based TAP Paging   1

overriding default   1

for Push Keep Alive   1

setting default   1

for User-interactive Email   1

for WAP V1.2   1

for Wireless Messaging 1-Way   1

for Wireless Messaging 2-Way   1

Driver:CIMServer driver parameter (Dialogic)   1

Driver:CIMTimeDelay driver parameter (Dialogic)   1

Driver:CTCServer driver parameter (Dialogic)   1

Driver:DriverLogFile driver parameter (Dialogic)   1

Driver:LogicalID driver parameter (Dialogic)   1

Driver:MaxServices driver parameter (Dialogic)   1

Driver:NetCallPort driver parameter (Dialogic)   1

Driver:NetworkType driver parameter (Dialogic)   1

Driver:Simulate driver parameter (Dialogic)   1

Driver:SwitchType driver parameter (Dialogic)   1

DriverLogFile driver parameter (Dialogic)   1

drivers

See Configuring Communications Drivers and Profiles

DriverWorkTrackID work item attribute   1

DTMF (Dual-Tone Multi-Frequency)   1

dtmfDigits event data field (Dialogic)   1

DTYPE_PHONE, field data type   1

Dual-Tone Multi-Frequency

See Siebel CTI Connect Event Data

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E

Elapsed Time Indicator   1

Email Client Debug Level component parameter   1

Email Client, communications preference   1

eMail Response Agent responsibility   1

email servers, validated   1

Email Temporary Attachment Location component parameter   1

email, sending   1

EmbeddedMsgpartspecifier.txt file   1

Enable Communication parameter

See Parameters for Application Object Manager and Dedicated Web Client

Enable Sound, communications preference   1

EnableEmailClientAutomation parameter in .cfg file   1 ,  2

EnableWebClientAutomation parameter in .cfg file   1 ,  2

End Time field, for communication requests   1

EndBatch method (client handle)   1

Enterprise Operations view   1

EnterpriseServer configuration parameter   1 ,  2

Error event (Dialogic)   1

error messages   1

Error, status for server requests   1

escape character

See Template Item Form See Advanced Form See Simple Form See Macro-Expansion Syntax Elements

eScript, Siebel   1 ,  2

event attributes   1

event event data field (Dialogic)   1

event handlers

configuring List of Values for parameters   1

described   1 ,  2

parameters for   1

specifying parameters for   1

event logs

configuring List of Values type for parameters   1

described   1 ,  2

parameters for   1

specifying parameters for   1

Event Queue Directory parameter (Communications Inbound Manager)   1

event responses

configuring List of Values type for parameters   1

described   1 ,  2

parameters for   1

specifying parameters for   1 ,  2

EventAnswerCall event (Dialogic)   1

EventEmailWorkArrived event (User-interactive Email)   1

EventEmailWorkReleased event (User-interactive Email)   1

EventEmailWorkResumed event (User-interactive Email)   1

EventEmailWorkRevoked event (User-interactive Email)   1

EventEmailWorkStarted event (User-interactive Email)   1

EventEmailWorkSuspended event (User-interactive Email)   1

eventQualifier event data field (Dialogic)   1

events

customizing   1

Dialogic   1

special   1

specifying   1

User-interactive Email driver   1

events, special

@HandleNonRealtimeWorkItem   1

@PostIndicateNewWorkItemEvent   1

@PostWorkItemReleasedEvent   1

@PostWorkItemResumedEvent   1

@PostWorkItemStartedEvent   1

@PostWorkItemSuspendedEvent   1

@PreIndicateNewWorkItemEvent   1

@PreWorkItemReleasedEvent   1

@PreWorkItemResumedEvent   1

@PreWorkItemStartedEvent   1

@PreWorkItemSuspendedEvent   1

@RuntimeEvent   1

ExecUntilOK command parameter   1

ExecuteAll command parameter   1

Expert Agent Selection (EAS)   1

exporting communications configuration data   1

Extension, keyword in telephone number macro   1

extensions, specifying   1

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F

Failed Email Directory driver parameter (Internet SMTP/POP3 Server)   1

fax server, integrating with   1

fax, sending   1

field types

for driver parameters   1

for event and command parameters   1

fields

Dialogic event data   1

macro expansion in   1

File Size field, for template items   1

File Type field, for template items   1

Filename driver parameter (FTP)   1

files

adding to template item   1

.bmp   1

callrouteA.def   1

.cfg   1

commoutboundmgr.cfg   1

CommOutboundMgr.log   1

CommOutboundMgr_xxx.log   1

CommOutboundMgrxxx.crf   1

ctc.log   1 ,  2

.def   1 ,  2

EmbeddedMsgpartspecifier.txt   1

HTML for template item   1

icon, for driver   1

.ini   1

mail.gif   1

multichannelA.def   1

OriginalMsg.txt   1

pictures for HTML   1

receptionA.def   1

ringin.au   1 ,  2

SComm_username.log   1 ,  2

SiebelEmaildbg.log   1

SiebelLongEmailBody.htm   1 ,  2

SiebelLongEmailBody.txt   1 ,  2

siebelmail.log   1

text for template item   1

texthtmlpartspecifier.htm   1

uagent.cfg   1

voice.gif   1

Filter event handler parameter   1

FilterSpec command parameter   1

FilterSpec event handler parameter   1

FindDialog event response parameter   1

FindField event response parameter   1

FindLog event response parameter   1

Forward Work Items/Cancel Forward button   1

ForwardCall command (Dialogic)   1

FreeSCStrParamList method (driver handle)   1

From Address driver parameter (Internet SMTP/POP3 Server)   1

FTP driver

described   1

parameters for   1

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G

G3 switch

See Specifying Extensions for Telesets

Gateway driver parameter (WAP V1.2)   1

GatewayAddress configuration parameter   1 ,  2

Generic CSTA Phase II switch

extensions for   1

generic recipients for Send Email/Fax   1

Get Agent Extension method, Communications Session Manager business service   1

Get All Work Item ID method, Communications Session Manager business service   1

Get Bookmark URL command, in applet-level menu   1

Get Inbound Work Item Attributes method, Communications Session Manager business service   1

Get Inbound Work Item Info method, Communications Session Manager business service   1

Get Selected Work Item Info method, Communications Client business service   1

Get Top Active Work Item ID method, Communications Session Manager business service   1

Get Top Idle Work Item ID method, Communications Session Manager business service   1

Get Work Item Attributes method, Communications Session Manager business service   1

Get Work Item Info method, Communications Session Manager business service   1

Get Work Item Track Info method, Communications Session Manager business service   1

GetCount method, for CTIData object type   1

GetCTIService method, for CTIService object type   1

GetCurrentCallData method, for CTIService object type   1

GetFieldAt method, for CTIData object type   1

GetFieldValue method, for CTIData object type   1

GetImplementationObject method (driver handle)   1

.gif files   1

globalRefId event data field (Dialogic)   1

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H

Handle Error method, Communications Client business service   1

HandleError method (client handle)   1

HandleEvent method (client handle)

described   1

and event attributes   1

HandleQueuedWorkItem method (service handle)   1

HandleRouteRequest driver parameter (Dialogic)   1

HasKeyName driver parameters (Dialogic)   1

HasViewResponsibility step   1

Hicom switch

See Specifying Extensions for Telesets

Hidden command parameter

described   1

menu configuration   1

toolbar configuration   1

HoldCall command (Dialogic)   1

Hostname driver parameter (FTP)   1

hoteling

described   1

and $HotelingPhone macro   1

HotKey command parameter

described   1

menu configuration   1

HotKeyText command parameter

described   1

menu configuration   1

HTML Command Icons bitmap category   1

HTML files

field substitution in tables   1

for template items   1

HTML formatting controls (Send Email)   1

HTML Template check box, for template   1 ,  2

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I

icon file, for interactive communications driver   1

ID command parameter (Dialogic)   1

In Progress, status for communication requests   1

inbound call from unknown caller   1

inbound call simulation   1

InboundCall event (Dialogic)   1

Include Original Message in Reply, communications preference   1

Incoming Email Directory driver parameter (Internet SMTP/POP3 Server)   1

Incoming Message URL driver parameter (Wireless Messaging 2-Way)   1

Incomplete, status for communication requests   1

IndicateActiveCmd command parameter   1

IndicateNewWorkItem method (client handle)   1

.ini file   1

initialization, Adaptive Communications   1

Initiate Work Item button   1

In-Queue Time Indicator   1

Intel NetMerge

configuration data for   1

support for   1

interactive communications drivers   1

Internet SMTP/POP3 Server driver

compliance with RFCs   1

described   1

parameters for   1

IntlNumber, keyword in telephone number macro   1

Invoke Command method, Communications Session Manager business service   1

Invoke Extended Command method, Communications Session Manager business service   1

InvokeCommand method (service handle)   1

InvokeCommand method, for CTIService object type   1

InvokeCommandEx method (service handle)   1

InvokeCommandWithData method, for CTIService object type   1

IP Address driver parameter (FTP)   1

IPM.Note.Siebel email form, for Microsoft Outlook   1

Is Comm Enabled method, Communications Client business service   1

Is Comm Simulated method, Communications Client business service   1

ISC_CLIENT_HANDLE

described   1

methods   1

ISC_DRIVER_HANDLE

described   1

initialization   1

methods   1

ISC_SERVICE_HANDLE

described   1

initialization   1

methods   1

IsCommandChecked method, for CTIService object type   1

IsCommandEnabled method, for CTIService object type   1

IsQueueRequired driver parameter (Dialogic)   1 ,  2 ,  3

IsRevoked work item attribute   1

IsSiemens driver parameter (Dialogic)   1

IsTransferred work item attribute   1

Iteration Child BC field, for template items   1

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J

Java

and communications toolbar   1 ,  2

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K

keywords

dialing filters for phone numbers   1

Dialogic driver parameters   1

driver parameters   1

for part of phone numbers   1

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L

Language field

for templates   1 ,  2 ,  3

Language, communications preference   1

List of Values types

COMM_CMD_PARAM   1

COMM_CMDDATA_PARAM   1

COMM_EVTHNDLR_PARAM   1

COMM_EVTLOG_PARAM   1

COMM_EVTRESP_PARAM   1

COMM_MEDIA_TYPE   1

COMM_RECIP_SRC   1

CTI_ACD_QUEUES   1

OFFER_MEDIA   1

REASON_CODE   1

List of Values, for Recipient Group drop-down list   1

Literature Name field, for template items   1

Local Area Code driver parameter (Modem-based TAP Paging)   1

Local Communication Driver parameter

See Parameters for Application Object Manager and Dedicated Web Client

Locale field

for templates   1 ,  2 ,  3

Locale, communications preference   1

LocalMenu command parameter

described   1

menu configuration   1

toolbar configuration   1

Log Debug Message parameter

See Parameters for Application Object Manager and Dedicated Web Client

Log event response parameter   1

Log File parameter

See Parameters for Communications Session Manager

log files

CommOutboundMgr.log   1

CommOutboundMgr_xxx.log   1

SComm_username.log   1 ,  2

LogDebug driver parameter (Dialogic)   1

LogDebug driver parameter (FTP)   1

LogDebug driver parameter (Internet SMTP/POP3 Server)   1

LogDebug driver parameter (Modem-based TAP Paging)   1

LogDebug driver parameter (Push Keep Alive)   1

LogDebug driver parameter (User-interactive Email)   1

LogDebug driver parameter (WAP V1.2)   1

LogDebug driver parameter (Wireless Messaging 1-Way)   1

LogDebug driver parameter (Wireless Messaging 2-Way)   1

LogDebug parameter

for Communications Session Manager   1

LogField event log parameter   1

LogFile driver parameter (Push Keep Alive)   1

LogFile driver parameter (User-interactive Email)   1

LogFile parameter

for Communications Session Manager   1

logging into call center

automatic   1

manual   1

logicalAgent event data field (Dialogic)   1

LogicalID driver parameter (Dialogic)   1

Login button   1

LogIn command (Dialogic)   1

Logout button   1

LogOut command (Dialogic)   1

LogUseSharedFile parameter, CommOutboundMgr server component   1

Long Distance Prefix driver parameter (Modem-based TAP Paging)   1

LongDescription event attribute   1

Lookup, keyword in telephone number macro   1

Loopback Detection Interval driver parameter (Internet SMTP/POP3 Server)   1

Loopback Email Directory driver parameter (Internet SMTP/POP3 Server)   1

Lotus Notes

and activity records for Send Email   1

and notes.ini file   1

and Siebel Memo email form   1

and Siebel7Email.nsf file   1

using for Send Email   1

LotusForm parameter in .cfg file   1

Lucent Definity G3 switch

See Specifying Extensions for Telesets

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M

macro expansion

syntax   1

usage   1

macros, using with parameter values   1

Mail Template applet property   1

mail.gif file   1

Make Call method, Communications Client business service   1

MakeCall command (Dialogic)   1

manual login to call center   1

Max Sends Per Session driver parameter (Internet SMTP/POP3 Server)   1

MaxCommToolbars configuration parameter   1

Maximum Log Size (KB) parameter

See Parameters for Application Object Manager and Dedicated Web Client

Maximum Message Queue parameter

See Parameters for Application Object Manager and Dedicated Web Client

MaxLogKB driver parameter (Dialogic)   1

MaxLogKB driver parameter (Push Keep Alive)   1

MaxLogKB driver parameter (User-interactive Email)   1

MaxLogKB parameter

for Communications Session Manager   1

MaxServices driver parameter (Dialogic)   1

MediaType special command parameter   1

MenuPosition command parameter

described   1

menu configuration   1

MergeCall command (Dialogic)   1

Meridian switch

See Specifying Extensions for Telesets

Message Body field, for template items   1

Message Broadcasts view   1 ,  2

message delivery profile   1

Messaging Recipient business object   1 ,  2

Microsoft Outlook

and activity records for Send Email   1

and Collaborative Data Object (CDO)   1

and IPM.Note.Siebel email form   1

and Siebel7Outlook.oft file   1

using for Send Email   1

middleware/switch combinations   1

MIME

encoding for saved sent messages   1

multipart/alternative   1 ,  2

MIME, RFC for   1

mobile alerts view

alert name   1

status   1

mobile device

device name   1

device priority   1

login preference   1

Mobile Device Address business component   1 ,  2

Mobile Device business service   1

mobile devices

address priority   1

addresses   1

administering   1

device priority   1

message delivery profile   1

registering   1

Mobile Devices view   1 ,  2 ,  3 ,  4

Mobile screen   1 ,  2

mobile screen

views   1

MobileSys MX

installing server   1

MobileSys MX wireless messaging engine   1 ,  2 ,  3

MobileSys Network   1

modem commands   1

Modem Dial String driver parameter (Modem-based TAP Paging)   1

Modem Hangup String driver parameter (Modem-based TAP Paging)   1

Modem Init String driver parameter (Modem-based TAP Paging)   1

Modem Port driver parameter (Modem-based TAP Paging)   1

Modem Reset String driver parameter (Modem-based TAP Paging)   1

Modem Restore String driver parameter (Modem-based TAP Paging)   1

Modem-based TAP Paging driver

described   1

parameters for   1

monitorParty event data field (Dialogic)   1

monitorPartyType event (Dialogic)   1

MultiActiveCmdIcon command parameter   1

Multichannel configuration A   1

multichannelA.def file   1

MultiLog event response parameter   1

multiple-organization support

See Supporting Multitenancy

Multipurpose Internet Mail Extension

See Template Items List

multitenancy   1 ,  2

MultiTenancy configuration parameter   1 ,  2

multi-value field type   1

MultiView event response parameter   1

MX Client Id driver parameter (Wireless Messaging 2-Way)   1

MX Client Password driver parameter (Wireless Messaging 2-Way)   1

MXGateway driver parameter (Wireless Messaging 1-Way)   1

MXGateway driver parameter (Wireless Messaging 2-Way)   1

MXReference driver parameter (Wireless Messaging 1-Way)   1

MXReference driver parameter (Wireless Messaging 2-Way)   1

My Outbound Request Overview view   1

My Outbound Requests view   1

My Profiles view

described   1

visibility   1

My Templates view   1

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N

Name field, for templates   1

nestedMonitorChannel event data field (Dialogic)   1

netCallId event data field (Dialogic)   1

NetCallPort driver parameter (Dialogic)   1

NetworkType driver parameter (Dialogic)   1

New Communication command

configuring   1

using   1

nonreal-time work item   1

Nortel Meridian switch

extensions for   1

specifying for Dialogic   1

Notes

See Configuring Client-Side Integration for Send Email

notes.ini file   1

Notify Event Handling Finished method, Communications Session Manager business service   1

NotifyEventHandlerBlocking method, for CTIService object type   1

NotifyEventHandlingFinished method (service handle)   1

Number, keyword in telephone number macro   1

numeric field type   1 ,  2

numeric range, for phone numbers   1

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O

Obtain UI Focus method, Communications Client business service   1

OFFER_MEDIA, List of Values type   1

Offhook event (Dialogic)   1

oldNetCallId event data field (Dialogic)   1

oldRefId event data field (Dialogic)   1

On Hold, status for server requests   1

OnEditControl command parameter   1

OnField command data parameter   1

Only Send Preference field, for communication requests   1

OpAnswered event (Dialogic)   1

OpConferenced event (Dialogic)   1

OpDisconnected event (Dialogic)   1

OpenView event response parameter   1

OpHeld event (Dialogic)   1

OpRetrieved event (Dialogic)   1

Order event handler parameter   1

organization of guide   1

organization visibility   1

organizations

See Supporting Multitenancy

OriginalMsg.txt file   1

originatingParty event data field (Dialogic)   1

originatingPartyDialingPlan event data field (Dialogic)   1

originatingPartyGroup event data field (Dialogic)   1

originatingPartyQualifier event data field (Dialogic)   1

originatingPartyTrunk event data field (Dialogic)   1

originatingPartyType event data field (Dialogic)   1

Other event (Dialogic)   1

otherParty event data field (Dialogic)   1

otherPartyDialingPlan event data field (Dialogic)   1

otherPartyGroup event data field (Dialogic)   1

otherPartyQualifier event data field (Dialogic)   1

otherPartyTrunk event data field (Dialogic)   1

otherPartyType event data field (Dialogic)   1

Outbound Communications Manager business service   1 ,  2

outbound predictive dialer campaign call simulation   1

Outbound Request Overview view   1 ,  2

 1

OutlookForm parameter in .cfg file   1

OutOfService event (Dialogic)   1

overriding driver parameters   1

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P

Page Manager   1 ,  2

page, sending   1

PageURL special command parameter   1

paging, communications driver for   1

Param command data parameter   1

parameter fields

macro expansion in   1

types for drivers   1

types for events and commands   1

parameters

for command data   1

for commands   1

configuration   1

for Dialogic commands   1

for event handlers   1

for event logs   1

for event responses   1

for special commands   1

specifying for command data   1

specifying for commands   1 ,  2 ,  3

specifying for event handlers   1

specifying for event logs   1

specifying for event responses   1 ,  2

for User-interactive Email commands   1

ParentWorkItemID work item attribute   1

parseString method, Mobile Device business service   1

Password driver parameter (FTP)   1

Pause Work Item button   1

PBX switch   1

personalization   1

phone numbers

Caller ID for incoming   1

keywords for dialing filters   1

keywords for part of number   1

PhoneNumber command parameter (Dialogic)   1

PhoneTypeLookup, keyword in telephone number macro   1

picture files, and HTML messages   1

PollingInterval driver parameter (Internet SMTP/POP3 Server)   1

PollingInterval driver parameter (Wireless Messaging 2-Way)   1

POP3 Account Name driver parameter (Internet SMTP/POP3 Server)   1

POP3 Account Password driver parameter (Internet SMTP/POP3 Server)   1

POP3 Batch Size driver parameter (Internet SMTP/POP3 Server)   1

POP3 Reconnection Delay driver parameter (Internet SMTP/POP3 Server)   1

POP3 Server driver parameter (Internet SMTP/POP3 Server)   1

POP3 Server Port driver parameter (Internet SMTP/POP3 Server)   1

POP3 servers

and Internet SMTP/POP3 Server driver   1

POP3 Timeout driver parameter (Internet SMTP/POP3 Server)   1

POP3, RFC for   1

Port driver parameter (FTP)   1

Position DN, for Nortel Meridian switch

See Specifying Extensions for Telesets

positions, for users   1

PreferenceLoginCmd configuration parameter   1 ,  2

PreferenceLogoutCmd configuration parameter   1 ,  2

preferences, for users   1

Preferred Communications field, for employees or contacts   1

Primary DN, for Nortel Meridian switch

See Specifying Extensions for Telesets

Primary Phone Field user property   1 ,  2

Private event (Dialogic)   1

privateData event data field (Dialogic)   1

Process If Loopback Detected driver parameter (Internet SMTP/POP3 Server)   1

Processed Email Directory driver parameter (Internet SMTP/POP3 Server)   1

Processed Message Directory driver parameter (Wireless Messaging 2-Way)   1

Processing, status for communication requests   1

Profile command parameter   1

Profile event handler parameter   1

ProfileName work item attribute   1

profiles

creating   1

creating for personal use   1

overview   1

visibility   1 ,  2

Public check box, for templates   1 ,  2

Push Keep Alive driver

parameters for   1

usage   1

Push Keep Alive driver, described   1

PushKeepAliveTimer driver parameter (Push Keep Alive)   1

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Q

QueryAfterAnswer event response parameter   1

QueryBusComp event response parameter   1

QueryBusComp2 event response parameter   1

QueryBusObj event response parameter   1

QueryFields event response parameter   1

QueryFields2 event response parameter   1

QuerySpec event log parameter   1

QuerySpec event response parameter   1

QuerySpec2 event response parameter   1

Queued, status for server requests   1

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R

reason codes

configuring List of Values type   1

Reason special command parameter   1

REASON_COD, List of Values type   1

Receive Screen Pop, communications preference   1

Reception configuration A   1

Reception screen   1 ,  2

and Siebel CTI   1

receptionA.def file   1

Recipient Email Address Field user property   1 ,  2

Recipient Fax Address Field user property   1 ,  2

Recipient First Name Field user property   1

Recipient Group field

for communication requests   1

configuring   1

for templates   1 ,  2

recipient groups

predefined   1

understanding   1

Recipient Id Field user property   1

Recipient Last Name Field user property   1

Recipient Pager Address Field user property   1

Recipient Preferred Medium Field user property   1 ,  2

Recipient Sources applet, configuring   1

recipients for Send Email/Fax   1

refId event data field (Dialogic)   1

Release Log Handle parameter

See Parameters for Application Object Manager and Dedicated Web Client

Release Work Item button   1

Release Work Item by Activity ID method, Communications Session Manager business service   1

Release Work Item method, Communications Session Manager business service   1

ReleaseCall command (Dialogic)   1

ReleaseEmailWork command (User-interactive Email)   1

ReleaseISCDriverInstance method (driver handle)   1

ReleaseISCServiceInstance method (service handle)   1

ReleaseLogHandle driver parameter (Dialogic)   1

ReleaseLogHandle driver parameter (Push Keep Alive)   1

ReleaseLogHandle driver parameter (User-interactive Email)   1

ReleaseLogHandle parameter

for Communications Session Manager   1

ReleaseWorkitem method (service handle)   1

Remain on Same View After Send (Cancel), communications preference   1

RemoveField method, for CTIData object type   1

Reply-To Address driver parameter (Internet SMTP/POP3 Server)   1

Reports view   1

reports, generating for call center   1

Request # field, for communication requests   1

Request Timeout parameter

See Parameters for Application Object Manager and Dedicated Web Client

RequestCommandEventList method (driver handle)   1

RequestMediaTypeList method (driver handle)   1

RequestServer configuration parameter   1 ,  2

RequestService method (driver handle)   1

RequiredField command data parameter   1

Reset Active Session Count command   1

ResetEmailState command (User-interactive Email)   1

ResetState command (Dialogic)   1

Resonate Central Dispatch   1

Response event handler parameter   1

responsibilities

adding agents by   1

and multitenancy   1

and profiles   1

RestoreScreenOnWorkResumed configuration parameter   1

Resume Work Item button   1

Resume Work Item method, Communications Session Manager business service   1

ResumeEmailWork command (User-interactive Email)   1

Retrieve Call button   1

RetrieveCall command (Dialogic)   1

Return Attachments driver parameter (Internet SMTP/POP3 Server)   1

RevokeQueuedWorkItem method (service handle)   1

RFC

for MIME   1

for POP3   1

for SMTP   1

RightFax

See Configuring Non-Joined Generic Recipients See Configuring Additional Recipient Groups and Recipient Sources Applets

ringin.au file   1 ,  2

RouteCall command (Dialogic)   1

RouteID special command parameter   1

runtime events   1

Runtime Events Administration screen   1

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S

S_COMM_REQ_SRC table   1

S_MBL_ALERT table   1

S_MBL_DVC table   1 ,  2

S_MBL_DVC_ADDR table   1 ,  2

S_USER table   1

Sample Database   1

Save Sent Messages driver parameter (Internet SMTP/POP3 Server)   1

Save Sent Messages driver parameter (Wireless Messaging 1-Way)   1

Save Sent Messages driver parameter (Wireless Messaging 2-Way)   1

SCCommandFlag constant   1

SCCommandTypeEx constant   1

SCErrorCode constant   1

SCObjectProperty constant   1

SComm_username.log file   1 ,  2

Script command parameter   1

Script event response parameter   1

ScriptParam command data parameter   1

ScriptParam event response parameter   1

SCWorkItemMode constant   1

secOldRefId event data field (Dialogic)   1

SelectApplet command data parameter   1

SelectBusComp command data parameter   1

SelectBusObj command data parameter   1

SelectDN commands (Dialogic)   1

SelectDN driver parameter (Dialogic)   1

SelectParam command data parameter   1

SelectQuerySpec command data parameter   1

SelectTitle command data parameter   1

Send Communication method, Communications Client business service   1

Send Email command

configuring   1

configuring default templates for   1

configuring generic recipients for   1

using   1

Send Fax command

configuring   1

configuring generic recipients for   1

using   1

Send Message method, Outbound Communications Manager business service   1

Send Page command

configuring   1

using   1

Send Screen Pop, communications preference   1

Send SMTP Message method, Outbound Communications Manager business service   1

Send Wireless Message command

configuring   1

configuring generic recipients for   1

using   1

SendIfNoUserPref parameter   1

sending email   1

sending fax   1

sending page   1

sending wireless messages   1 ,  2

Sent Email Directory driver parameter (Internet SMTP/POP3 Server)   1

Sent Message Directory driver parameter (Wireless Messaging 1-Way)   1

Sent Message Directory driver parameter (Wireless Messaging 2-Way)   1

Sequence field, for template items   1

Server Administration screen   1

Server Request Broker server component   1 ,  2 ,  3 ,  4 ,  5

Server Request Processor server component   1 ,  2

server requests, status settings for   1

service handle

See Handles for Adaptive Communications

Service:ACDDNList driver parameter (Dialogic)   1

Service:AutoLogout driver parameter (Dialogic)   1 ,  2

Service:DNList driver parameter (Dialogic)   1

Service:HandleRouteRequest driver parameter (Dialogic)   1

Service:HasKeyName driver parameters (Dialogic)   1

Service:IsQueueRequired driver parameter (Dialogic)   1 ,  2 ,  3

Service:IsSiemens driver parameter (Dialogic)   1

Service:SelectDN driver parameter (Dialogic)   1

Service:ServiceLogFile driver parameter (Dialogic)   1

Service:Use1StepTransfer driver parameter (Dialogic)   1

ServiceLogFile driver parameter (Dialogic)   1

ServiceMethod command parameter   1

ServiceMethod event log parameter   1

ServiceMethod event response parameter   1 ,  2

ServiceParam command data parameter   1

ServiceParam event log parameter   1

ServiceParam event response parameter   1 ,  2

services, business

See Using Business Services with Communications Server

Set Work Item Attributes method, Communications Session Manager business service   1

SetAgentWorkMode commands (Dialogic)   1

SetFieldValue method, for CTIData object type   1

Shell UI Update method, Communications Client business service   1

ShortDescription event attribute   1

Show Status Text method, Communications Client business service   1

ShowStatusText method (client handle)   1

Siebel Business Process Designer

and Communications Server   1

Siebel business services   1

Siebel Communications Server

architecture   1

Siebel CTI

and Communications Server   1

Siebel CTI Connect

configuring   1

and Dialogic CT Connect   1 ,  2 ,  3

documentation for   1

installation for server components   1

limitations with Nortel Meridian switch   1

running   1

software requirements for   1

Siebel eAuction   1

Siebel eMail Response

and Communications Server   1

and User-interactive Email driver   1

Siebel Enterprise Server   1

Siebel eSales   1

Siebel eScript   1 ,  2

Siebel File System

and files for template items   1

and literature for template items   1

and template items   1

Siebel Gateway   1

Siebel Marketing

and Communications Server   1

and FTP communications driver   1

Siebel Memo email form, for Lotus Notes   1

Siebel Paging   1 ,  2

Siebel Personalization   1

Siebel Replication Manager   1

Siebel Sample Database   1

Siebel Server driver parameter (FTP)   1

Siebel Server driver parameter (Internet SMTP/POP3 Server)   1 ,  2

Siebel Server driver parameter (Modem-based TAP Paging)   1

Siebel SmartScript

displaying communications parameter data in   1

invoking from event response   1

parameters for   1

using with Communications Server   1

Siebel Tools

configuring communications toolbar   1

configuring fax integration   1

configuring Recipient Sources applet   1

Siebel Universal Queuing

and Communications Server   1

and User-interactive Email driver   1

Siebel Visual Basic   1 ,  2

Siebel Wireless Messaging

administering mobile devices   1

and Business Process Designer   1

communications drivers and profiles for   1

and Communications Server   1 ,  2

installing and configuring   1

and MobileSys Network   1

and Wireless Messaging 1-Way driver   1

and Wireless Messaging 2-Way driver   1

Siebel/Lotus Form component parameter   1

Siebel/Lotus Form, communications preference   1

Siebel/Outlook Form component parameter   1

Siebel/Outlook Form, communications preference   1

Siebel7Email.nsf file   1

Siebel7Outlook.oft file   1

SiebelChannelProfile event attribute   1

SiebelChannelType event attribute   1

SiebelChannelTypeString event attribute   1

SiebelDriverEventName event attribute   1

SiebelDriverNotifyWhenDone event attribute   1

SiebelEmaildbg.log file   1

SiebelExtMailClientAttDir parameter in .cfg file   1

SiebelLongEmailBody.htm file   1 ,  2

SiebelLongEmailBody.txt file   1 ,  2

siebelmail.log file   1

SiebelWorkItemID event attribute   1

Siemens Hicom 300E switch

extensions for   1

specifying for Dialogic   1

SimNewEmailWork command (User-interactive Email)   1

simple templates

See Creating Simple Templates

Simulate Communication parameter

See Parameters for Application Object Manager and Dedicated Web Client

Simulate driver parameter (Dialogic)   1

Simulate driver parameter (User-interactive Email)   1

SimulateCall command (Dialogic)   1

SingleField event response parameter   1

SingleLog event response parameter   1

SingleView event response parameter   1

SLYBRAND demo user   1

SmartScript

See Event Responses

SmartScript event response parameter   1

SMTP Backup Server driver parameter (Internet SMTP/POP3 Server)   1

SMTP Server driver parameter (Internet SMTP/POP3 Server)   1

SMTP Server Name parameter (Communications Inbound Manager)   1

SMTP Server Port driver parameter (Internet SMTP/POP3 Server)   1

SMTP servers

and Internet SMTP/POP3 Server driver   1

SMTP Subsystem, parameters for   1

SMTP Timeout driver parameter (Internet SMTP/POP3 Server)   1

SMTP, RFC for   1

Sound File, communications preference   1

special commands

described   1

parameters for   1

special events   1

special fields (macros), using with parameter values   1

standard DN, specifying for all switches   1

Standard Extension, communications preference   1

Start Time field, for communication requests   1

state event data field (Dialogic)   1

Status field, for communication requests   1

Status Message field, for communication requests   1

status settings

for communication requests   1

for server requests   1

Status URL driver parameter (Wireless Messaging 2-Way)   1

SubCommand_N command parameter   1

subcommands, creating   1

Subject field, for templates   1 ,  2

Submit Request method, Outbound Communications Manager business service   1

Submitted, status for communication requests   1

submitting communication requests   1

subrequests, for communication request   1

Substitute Values field, for template items   1

Substitution Field user property   1

Success, status for server requests   1

Suspend Work Item method, Communications Session Manager business service   1

SuspendEmailWork command (User-interactive Email)   1

SuspendWorkitem method (service handle)   1

SWECommand special command parameter   1

SWEView workflow action parameter   1

SwitchType driver parameter (Dialogic)   1

System Activity object   1

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T

Teleset, communications preference   1

telesets

associating with agents   1

specifying   1

specifying extensions for   1

Telocator Alphanumeric Protocol (TAP)   1 ,  2

template items

adding to template   1

copying   1

deleting   1

fields for   1

Template Text field, for templates   1 ,  2

Template Type field, for templates   1

templates

adding template items   1

advanced, about   1

advanced, creating   1

configuring List of Values type for channel type   1

copying   1

creating   1

deleting   1

fields for   1

MIME multipart/alternative for template items   1 ,  2

simple, about   1

simple, creating   1

visibility   1

text file, for template item   1

Text Input Field   1

texthtmlpartspecifier.htm file   1

thirdParty event data field (Dialogic)   1

thirdPartyDialingPlan event data field (Dialogic)   1

thirdPartyGroup event data field (Dialogic)   1

thirdPartyQualifier event data field (Dialogic)   1

thirdPartyTrunk event data field (Dialogic)   1

thirdPartyType event data field (Dialogic)   1

timeStamp event data field (Dialogic)   1

Title command parameter

described   1

menu configuration   1

ToggleForward command (Dialogic)   1

toolbar item object definitions   1

toolbar, communications

See About Communications Toolbar Configuration

ToolTips, for communications toolbar commands   1

TpAnswered event (Dialogic)   1

TpConferenced event (Dialogic)   1

TpDisconnected event (Dialogic)   1

TpRetrieved event (Dialogic)   1

TpSuspended event (Dialogic)   1

TrackingID command parameter (Dialogic)   1

TrackingID command parameter (User-interactive Email)   1

Transfer Multiple LOV Popup Applet   1 ,  2

TransferCmd special command parameter   1

TransferComplete command (Dialogic)   1

TransferInit command (Dialogic)   1

TransferMute command (Dialogic)   1

Transferred event (Dialogic)   1

Try POP3 Logon driver parameter (Internet SMTP/POP3 Server)   1

type event data field (Dialogic)   1

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uagent.cfg file   1

Unavailable event (Dialogic)   1

UnHoldCall command (Dialogic)   1

Unicode

and Adaptive Communications API   1

and Captaris RightFax   1

Universal Agent responsibility   1

UpdateChannelStatusTable configuration parameter

and All Channel Items view   1

described   1

UpdateObjectInformation method (client handle)   1

upgrade script, WAP Push   1

Upon Sending Messages Generate, communications preference   1

UQConfigurationName configuration parameter   1

UQWorkItemID work item attribute   1

URL

creating new window for   1

for starting Siebel application   1

and template item   1

and WAP V1.2 driver   1

and Wireless Messaging 1-Way driver   1

and Wireless Messaging 2-Way driver   1

Use EHLO driver parameter (Internet SMTP/POP3 Server)   1

Use1StepTransfer driver parameter (Dialogic)   1

UseCtxData event response parameter   1

User Preferences screen   1

user properties

Default Bookmark View   1

Primary Phone Field   1

Recipient Email Address Field   1 ,  2

Recipient Fax Address Field   1 ,  2

Recipient First Name Field   1

Recipient Id Field   1

Recipient Last Name Field   1

Recipient Pager Address Field   1

Recipient Preferred Medium Field   1 ,  2

Substitution Field   1

User-interactive Email driver

command parameters   1

commands   1

described   1

events   1

parameters for   1

and Siebel eMail Response   1

and Siebel Universal Queuing   1

Username driver parameter (FTP)   1

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View command parameter   1

View special command parameter   1

View Work Item menu command   1

ViewBookmark work item attribute   1

views, for communications administration

See About Communications Configuration Data

visibility

My Profiles view   1

for organization   1

for profiles   1 ,  2

for templates   1

Visual Basic, Siebel   1 ,  2

voice.gif file   1

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W

WAP Forum, and WAP V1.2 driver   1

WAP Push messaging   1

WAP V1.1   1

WAP V1.2   1

WAP push messaging

push proxy gateway   1

WAP V1.2   1

WAP V1.1 configuration   1

WAP V1.1 driver

described   1

WAP V1.2 driver

described   1

parameters for   1

WebServer parameter, CommOutboundMgr server component   1 ,  2

wildcard characters   1

Wireless Application Protocol   1

wireless messages, sending   1 ,  2

Wireless Messaging 1-Way driver

described   1 ,  2

parameters for   1

Wireless Messaging 2-Way driver

described   1 ,  2

parameters for   1

Work Item Released method, Communications Client business service   1

Work Item Released method, Communications Session Manager business service   1

Work Item Resumed method, Communications Client business service   1

Work Item Resumed method, Communications Session Manager business service   1

Work Item Started method, Communications Client business service   1

Work Item Started method, Communications Session Manager business service   1

Work Item Suspended method, Communications Client business service   1

Work Item Suspended method, Communications Session Manager business service   1

work items

attributes for   1

nonreal-time   1

Work Items list   1

work modes (Dialogic)

AgentAfterCallWork   1

AgentBusy   1

AgentNotReady   1

AgentOtherWork   1

AgentReady   1

WorkDuration work item attribute   1

workflow

predefined   1 ,  2

Workflow Management component group   1

WorkItemID special command parameter   1

WorkItemID work item attribute   1

WorkItemReleased method (client handle)   1

WorkItemStarted method (client handle)   1

WorkObject event response parameter   1 ,  2

WorkObjectID work item attribute   1

WorkStartTime work item attribute   1

WorkState work item attribute   1

WorkTrackingObj command data parameter   1 ,  2

WorkTrackingObj event log parameter   1 ,  2

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