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List of Values Types for Channel Type

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This section describes modifying List of Values types for specifying the channel type for communications drivers, templates, and outbound communication requests.

List of Values Type for Channel for Communications Drivers and Siebel Universal Queuing

If the available communications channel types do not meet your needs for your communications drivers and for Siebel Universal Queuing, and you want to add or remove channels, you must modify the appropriate List of Values type to contain the values you require. Modify the List of Values type named COMM_MEDIA_TYPE.

For values to be displayed in the Channel Type field in the Communications Drivers applet (in the Communications Drivers and Profiles view in the Communications Administration screen), Parent LIC is set to "COMM."
For values to be displayed in the Channel Type field in the Channels applet (in the Channels view in the UQ Administration screen), Parent LIC is set to "UQ."
For values to be displayed both in the Channel Type field in the Communications Drivers applet and in the Channel Type field in the Channels applet (in the Channels view in the UQ Administration screen), Parent LIC is set to "COMMON."

For more information about defining drivers, see Configuring Communications Drivers and Profiles.

For more information about Siebel Universal Queuing, refer to Siebel Universal Queuing Administration Guide.

List of Values Type for Channel for Templates and Requests

If the available channel types do not meet your needs for your communications templates and outbound communication requests, you must modify the appropriate List of Values type to contain the values you require. The same List of Values type is used for:

The Channel Type field in the Templates list applet. The Templates list applet appears in the All Templates view, in the Communications Administration screen, and in the My Templates view, in the Communications screen.
The Default Preferences check box in the More Info form applet. This applet appears in the All Outbound Requests and Outbound Request Overview views, in the Communications Administration screen, and in the My Outbound Requests and My Outbound Request Overview views, in the Communications screen.

Modify the List of Values type named OFFER_MEDIA for which "Package" is the value of the Parent LIC field.

For more information about defining templates, see Configuring Communications Templates.

For more information about defining communication requests, see Defining Outbound Communication Requests.

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