Siebel Communications Server Administration Guide > Configuring User Interface Elements > Configuring Communications List of Values Types >

List of Values Type for ACD Queues

If you are supporting the voice channel (using Siebel CTI), and supporting ACD queues for your agents, then you may need to modify the List of Values type for the ACD Queue field in the ACD Queues applet to put the values required for your call center in the associated drop-down list. The ACD Queues applet appears in the Agent General Profile view, in the Communications Administration screen. Modify the List of Values type named CTI_ACD_QUEUES.

For more information about specifying agents and ACD queues, see Specifying Agents.


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003